Issaquah, United States
1495 11th Ave NW
$
+1 4254841054
N/A
In-store pick-upIn-store shopping
Wheelchair-accessible car park
Terrible experience. Ordered a planner and a few accessories for over 90. The planner was absolutely HUGE. Emailed them and they offered for me to ship it to them at my own cost (16) and then pay 5 for them to ship it back after they edited it for me. It was an investment but it was worth it. Well, because of the pandemic their store was closed by the time my planner made it back to them so it was shipped back to me. Totally understand that is not their fault. However, I emailed them about getting at least my 5 back, and have never heard a word from them. So, I spent over an outrageous amount of money for a planner that I can't use and can't even get 5 back. Ridiculous.
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I REALLY love working with PurpleTrail. Their online design software is flexible, I love how you can pick a predesigned project and change it to pretty much anything to suit your needs. Their their live chat feature is great if you are home working and have any questions during the process. They are also super helpful if you go into the store. They will help you design exactly what you want. The products they produce are of exceptional quality. This is my second time to use them for invitations, mailing labels and envelopes. I also just got one of their planners. I can't wait until my next project to use them again.
Absolutely horrid. I drove from Snohomish to the store to get a planner I'd had my eye on but didn't want to pay 8 for shipping (from Issaquah, really?) and was told when I arrived that I would have to order it as they don't stock anything in their stores. It certainly would have been nice to know that before I made the hour drive. Perhaps you ought to put a notice on the website so this doesn't happen to anyone else, assuming customer satisfaction matters to you.
I ordered the personalized planner and love it! Customer service is also amazing, friendly and so helpful! I would highly recommend their products.
I love the variety of premade cards and the help that you can get while you're trying customize something is amazing
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