Monee, United States
26051 S Cleveland Ave Suite 200
N/A
+1 7085871173
I love, love love the Jar Store. I buy jars for candle making and they always have exactly what I'm looking for and customer service is great. I had an issue with one order, and a very nice and knowledgeable woman ( I believe Liz ) was her name got me squared away. I only wish I lived in Wisconsin so I could save on shipping.
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This is not a store! It's all online. There is no store in Milwaukee at this address.
If I could give them zero stars I would. I placed a fairly large order 27 jars. For 7 days it sat in a processing stage. I called customer service 3 days after the order was placed. Called again on the 7th day and again was told that they will look into what the hold up is. After not hearing back I emailed and Dawn the lady I spoke to twice on the phone informs me that the items are out of stock. Look I understand items being out of stock. What I don't understand is how this slips by a csr to reach out and let the customer know why their order has not shipped and give an updated expected arrival. I would not order from here I will not attempt to order from here again. This is a good example of how and why Amazon will overtake more and more. I get immediate feedback if an item is out of stock and unable to ship using them.
Horrible customer service. They will take your money and not answer your phone calls or emails. Do not order from them!
I've placed an order a month ago and never got any shipping tracking number. I've sent multiple emails asking for an update on my order. After two weeks, they informed me that it was being shipping that day and would send me a confirmation. Still haven't recieved it and that was two weeks ago as of now. I have no problem waiting but its the lack of customer service that bothers me. If you tell me you’ll do something I expect it to be done. I dont think I will be doing business with them in the future.
Deli
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