Cutler Bay, United States
18655 S Dixie Hwy
N/A
+1 3052521001
They resolved a registration issue with speed and professionalism saving me time and money. The best tag agency I've ever done business with!
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The so called manager is incompetent . Her staff made an error. Instead of helping correct the issue which she can clearly see in there system and my husband has the proof to show . She proceeds to check the cameras to see if my husband was there . Honestly I have no idea what that was going to do . Aside from that he wasted an hour of work to be told we can’t do nothing for you and you have to pay additional cost so that we can fix it . Now we’re driving with a car that has the wrong updated registration which when he renewed our tags he provided the proof of Insurance for the 2 cars that we actually drive . The employee not paying attention renews a tag to a non working car that was not on out proof insurance. This place is a disgrace! I wish there was someone else with common scene who could assist me with correcting this matter instead of looking like a deer stuck in headlights for lack of a better word!
Tina has a tendency to make up her own rules, and alter the law to her convenience, she is very incompetent and has the unwarranted attitude of a scorned mean-girl in high school. Tina does not comprehend the concept of a notary nor does she understand out of state paperwork; she is also ignorant to foreign names. Unfortunately, she advises her colleagues to do as she does; she seems to be somewhat of a supervisor so the bad behavior gets taught and passed down. Tina comes off very bitter and miserable, she is a perfect example of "misery loves company" and will go out of her way to make your transaction more difficult than it needs to be through lies, deceit and ignorance. If you want your very important paperwork and requests to be processed correctly, don't go to JAV. Once they get rid of Tina and get their people trained properly in accordance with the law this would be a decent place to do business.
I went there yesterday and a woman (Marian) was extremely rude and very low class, she doesn’t know ehat she is doing, then I complained to the manager (Carolina) and she was almost the same as the other one, not rude but not professional at all, she doesn’t know how to run an office and give the customers the right to protest when something is wrong,I DO NOT recommend this awful place, go somewhere else that appreciate their customers better.
In and out very fast, came in around 10:45 AM on a Friday with an out of state title transfer and was out the door in under 30 minutes. With the COVID situation, they still have enough room for you to wait INSIDE the air conditioned building. They had six service windows opened and working. Very well run operation.
If you want something done the right, AVOID THIS PLACE! Terrible customer service. Tina is the absolute worse, unwarranted attitude constantly and makes up her own rule as she goes. She yells at customers and lies by contradicting her made up rules. Only the man directing people is polite. Everyone else has an attitude, hate their job and is extremely unprofessional. If you want something done the right way, AVOID THIS PLACE!
The workers here are amazing. We were in and at with a new boat/trailer title, registration and plates within 10 minutes. Highly recommend this place.
They move fairly quick in person, but good luck if you call the place.
Deli
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