Ellicott City, United States
8431 Baltimore National Pike
N/A
+14104801000
Easily the best car buying experience I’ve ever had. The staff was friendly and welcoming while maintaining social distancing as much as possible (pandemic lifestyle). They were eager to help and that’s always appreciated. Ten out of ten would recommend.
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I've been a JBA INIFINITI customer for 7 years. Out of the many car dealers I've encountered, JR & team provide the Best Customer Service EVER!! They treat MUSCLE (my car) as if she is their own, providing quality customer service with a complimentary car wash each time. My car looks brand new after each visit, with no smears. (They obviously use clean cloths & clean water with each car). JR pays close attention to details. This visit, after Muscle was serviced, I saw JR personally check, increase and balance the air pressure in each tire! Here is the point! Although I've moved out of Maryland, I drive 14 hours round trip to get my car serviced by JR & team!! I actually TRUST them! They treat customers like family and provide Service with Integrity! ... Now that's a Core Value Statement! The attached picture was taken 1 week after the service. MUSCLE is still looking good!!
I’ve been going to JBA for years and Byron is my go to guy in the service department. He’s always pleasant and always tells me what service he recommends. I appreciate his honesty!!!! Keep it up Byron!!
JR is a blessing! He was wonderful from start to finish. I had my car towed in late Wednesday evening before Thanksgiving and on Friday afternoon he was calling to say my car was ready at no charge because of my extended warranty which at a previous dealership covered nothing. He then told me the recommendations needed and was not trying to break me financially. He even suggested we do half now the more important items and the other later. And b4 my car was ready I called with a last minute request and he jumped right on it. He was just an absolute pleasure and my car rides better than when I first got it. I’ve been telling everyone about the awesome service I received from JBA
Probably the best car buying experience I have ever had. When I first walked in I was greeted with a hello from the front desk. Derrick Noranho was very nice and answered all of my questions. He was helpful and accommodating. Then there was Jason Richardson who walked me through all the paperwork and financing. What a refreshing change from the pushy salesman I have experienced in the past. Thank you!
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