Jefferson, United States
2352 US-129
N/A
+1 7063675161
Toilets
Wheelchair-accessible toilet
Its never easy to make the decision to put your pet down that to love as part of your family...I had to make this decision a couple weeks ago with the help and support of this great and caring staff of Jefferson Animal Hospital , The doctor and staff were caring and compassionate and gave me options with real outcomes and supported my decision to do so .Unfortunately due to covid we could not be with our loved pet while she was put down ,and we totally understand the protocol ... my focus was doing the best thing for my old and sick dog to give her relief ...To the staff and doctors were thankful for you and what you do! and yesterday we received your heartfelt card with her footprint on it .....meant the world to us, as we miss her dearly , however with your support and guidance we know we made the right decision . I would give 10 stars if I could ! thank you ! Ken and Stacy Fenton
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Took me a minute to leave my review since I wanted to gather my true thought and feelings about this place and frankly, they flat out don’t care about you, or your pet. When we had to put our cat down they refused to let at least ONE of us be with him nor would they allow an outside service. COVID is a thing, I completely get it. I work in a medical practice so I know the protocols, but even if we were outside, socially distant, and following the guidelines they still refused. Their reasoning is that it’s a “private moment and since all areas of their building can be seen by the traffic on the surround road it would cause an issue”. When you’re mentally distressed about the fact you have to put your pet down, a busy road is the least of your concerns. They also said they “accommodated us by getting him in last minute with no appointment”. Yeah, you did, but you also kept our cat for 45 minutes and told us the only option was putting him down. No compassion, no empathy, nothing. I’m sure the response to this will be a backhanded comment like the one to my mother was. TLDR: don’t come here. Sure it’s convenient for being in Jefferson but it’s not worth it.
I used them for years for my cat. Never had a problem until we needed to euthanize him. They wouldn't let us be with him. they wouldn't even euthanize him outside so we could be there either. I get it’s Covid, but come on! Outside, 6 feet apart? Masks on? Nope....: Took out dear pet to Winder and we got to sit outside, under a tree, on blankets and hold him while the vet euthanized him. THAT is what I call professional and compassionate. Never giving this place another cent.
Would give 0 stars if I could. Boarded my dog for 4 days, he was perfect beforehand- when I got him back, he had scratches on his eyes and a raw patch on both elbows, one of which was swelled with fluid to nearly the size of a baseball. He was extremely hungry and thirsty when I picked him up. When I asked one of the workers what had happened she just said it was probably the fact that he was in the crate, she did not offer any advice other than to pick up some medicine and treat him on my own. I am very disappointed and will never board him like this again, he has had a whole attitude shift and it was an unpleasant experience all around.
Bad customer service and they nickel and dime you to death. I had an appointment for 8am. We showed up 10 minutes early and called to let them know we were there. We then waited 30 minutes and watched as they took 5 dogs who arrived after us. We called inside to confirm that they knew we were there. They said they would be right out. We waited 10 more minutes before we decided to leave.
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