Jessup, United States
8260 Preston Ct
N/A
+1 3016174160
Will not be using the machines located on Saint Paul Street ever again. I’ve lost so much money.
like
Totally inept customer service staff. My apartment had two washers broken, and I called every week for 5 WEEKS and put in service requests. No one ever showed up, and whenever I called back they berated me for not waiting long enough for the techs to show up. It wasn't until I had my apartment management call and threaten to cancel service with them altogether that someone finally showed up. Take your business elsewhere - Mac-Gray is a freaking waste of air.
I had a problem with a dryer, and I contacted MacGray to see if they would refund the money. They said it would arrive in 7-10 days. However, it has still not arrived, and it has been over a month since the initial contact. I've contacted them two additional times, and I still have not received the money. This is not the first time I have had a poor experience. A few months ago, the dryer left all my clothes smelling burnt and I had to rewash them. Once again, MacGray was very hesitant to refund the money and it took several phone calls before I finally got it back. If you are an apartment complex looking for a laundry service, do NOT use MacGray. They have horrible customer service and are not helpful.
If a negative rating was possible they'd totally qualify. My condo association unfortunately contracted with them for our washers/dryers. We're constantly having to request service on the same machines for the same problem which they fail to fix. If you're with a condo assoc., apt complex, etc. and are looking for a company to handle common laundry services...do yourself and your tenants a favor...find another vendor.
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