Guilford, United States
229 River St
N/A
+1 2034532781
This is a wonderful company that provides a level of customer service that is outstanding. They are old school -- they know they customers, and go the extra mile each and every time. Every interaction I've had with them has been courteous, professional and helpful. The technicians that come to your home to make repairs are well trained, smart and efficient. There has never been a time when I needed emergency help that I had to wait very long, no matter what time of day or night. The other day I requested a last minute oil delivery, and in spite of an impending winter storm they came first thing in the morning and took care of it. Amazing! When you have technical questions, or want to price a new product, they are informative, thoughtful and patient -- they don't just \sell you\ they try and educate you so you gain a much deeper understanding of what is being discussed. Seriously, THE BEST.
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Best service around. They give a customer piece of mind that you know you can depend on them to ensure you will never run out of oil or propane. Plus there maintenance of equipment is from top notch techs. Highly recommended
I woke up on 4.10.20 to realize my house was super cold. Even though CT is on lockdown, and it's Good Friday, and J.J. was closed, the call center gave my information to Mike, who called me back in a matter of minutes, and came by the house just over an hour later. He was so friendly and wore a mask and gloves and quickly found the problem. Now my house is warming up nicely! I really appreciated the professional service and expedited response. Thank you!
I never had oil before. I just bought a (new to me) house in Guilford with oil heat. Called the company that installed the furnace for service and they were down right rude to me. Called JJ Sullivan and have had the BEST experience. Each person has been kind, thoughtful, answered all of my questions. I’m a new customer for life.
I switched back to JJ Sullivan for my oil and propane because I was previously with a client who provided those services. It was the best decision I could’ve made. They are friendly and helpful especially JP. We had to have two service calls two and three days before our annual heating service and although they could’ve easily charged me for both they didn’t charge me for either. The second call was urgent an resulted in JP coming 930 at night to educate me that our furnace was not broken but rather it worked a certain way because it was linked to the hot water tank. He could not have been nicer and took his time to explain the whole process to me. We are thankful for such a wonderful local oil and propane company.
Deli
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