Janesville, United States
2700 N Pontiac Dr Ste 150
$$
+16087548110
N/A
After having a rough day, I was pleasantly surprised with the amazing service I got here. Joe helped me figure out how much fabric I needed and Beth checked me out with a very friendly attitude. I am very impressed and I will definitely be a lifelong customer. Thank you so much. It really made my day better.
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I sent a friend to get embroidery or tapestry thread for a project I was doing for her. I gave her photos from JoAnns website. An associate told her they didn't have the item in stock (website showed 8 on hand, which I texted to my friend). They sent my friend away with some plastic coated junk cord that could not be used for embroidery. I had to take an hour of my time to drive to Joann's to get what I originally asked for. Most of the people who work for Joann's don't know much about the products they sell. When the consumer knows more than the employees, that is a red flag. In addition, I just wanted to exchange the item. Six people in line, one cashier and several associates wandering around in the store doing nothing more than wandering. When I finally got my turn I was given a plastic card (not an eco friendly solution, condidering I was not leaving the store til I got what I needed and would be spending the money anyway). When I got what I came for, I waited in line again, only 5 in front of me this time but only one cashier. I gave the cashier the plastic card with 3.00 and some change on it, made my purchase and threw in an extra dollar. Oh happy day....glad to be out of there. Any questions? :) teehee I am happy that I don't have to physically frequent this business because it's like this 90% of the time.
I don't do crafts, or know much about it, so in the few instances where I must go to a craft store I rely on the staff to give me guidance; I've received good advice on products here, and tips on what to look for.
I ended up visiting JoAnn's to buy fabric for a photo backdrop. The selection was awesome and prices seemed reasonable. The staff was super helpful and answered all of my questions and how things worked with buying fabric. Definitely recommend!
Had many things available I was unable to find in other stores!
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