Sebastopol, United States
2011 Cooper Rd
N/A
+1 7078242837
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They did an amazing job for us. Called several companies who didn't answer their phones or call me back, so I kept going down the list & talked to a live human being!!!!!! Got on the schedule the same day & had our full tank pumped. I was just happy that on my millionth phone call I got a live person who I could talk to, but was even more thrilled to have had them out the same day & the sewer tank cleaned. Speedy service, with a smile & just overall fantastic experience. Have their magnet on fridge now, recommending to all friends & family & you.
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They called 2hrs after the appointment was scheduled, gave all the information you want to hear, then they contracted out the service to someone else and didnt tell me it was cash only. So much for staying local with what they said they had the best service in the county. Lies !!
Quick response, analyzed the problem, and fixed it. Justin also did a great job explaining the system to me and recommending steps to keep it healthy.
Justin and Kirsten are fabulous. We have had Just In Time out for . . .just about everything. Most recently an EPIC septic system upgrade. Not just a normal repair - tearing up everything, new lines, new distribution boxes, pumping - taking a vintage, non-operable system into the modern age. Justin is thorough in his bids, takes notes and pictures along the way and great at explaining what needs to be done and giving clear estimates on both time and cost. We work away from the home and I have full trust in letting Justin and his team go in to make repairs while we're away which makes it so much easier for everyone. Kirsten is a delight - she always answers calls with a positive attitude and helpful in prioritizing jobs that are a bit more of an emergency than others. She is so easy to work with on sending payments and just generally keeping things on schedule. Truly A!!
Justin and team are very good at what they do. I had my first experience with them recently and I very appreciate the advice and professionalism!! Keep up the great work!
WOW! Justin, Jerry and Kirsten are SO GOOD! Called on a Wednesday afternoon. Justin and Jerry came rollin' down the road Thursday morning, dug up the septic, cleaned it out perfectly, and left two hours later. The RIGHT work at the RIGHT price! They're easy and affable to deal with. These are local folks down on Cooper Road. Local, responsible people doing a great job at a reasonable cost. Kirsten is such a pleasure to talk to. A lot of businesses with people on the phone would do well just to call 824-2837 and talk with Kirsten. They'd learn how to greet customers in a friendly fashion and keep those customers satisfied and coming back for more. I know we will be back for the other services offered by In Just in Time!
I've used their other company Just-in Time Plumbing & Heating and have always been so satisfied w/ their services. They were 1st in mind when my septic tank was full, I was so pleased to learn they do septic pumping too! They responded the same day I called, got us cleaned out & notice a minor which they were able to fix on the spot. All this work was done in the same day & so reasonable in price as I've experienced before. I like that they are not only a good family business but they are LICENSED which makes me feel safe as a homeowner. This family is doing it the right way, they want their customers happy and they do impeccable work. I wholeheartedly recommend this company.
We had an emergency this Sunday and tried calling a list of companies who didn't answer their phones or call us back. When we got to Just-in Time they answered our call on the first call, not only was our call answered but they had someone out swiftly and had our toilets flowing by the end of yesterday. We were absolutely speechless on our experience with this company as they were so responsive to our emergency on a weekend for a super fair price. Living with a septic system for over 20 years we have had several local pumping companies in the past and this was honestly the best experience thus far. We will be using them for sure in the future as we have an older system that needs constant attention. We hope that you learn from our experience to call this company first, I wish we had as it would have saved us time waiting for other companies to call us back.
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