Anchorage, United States
4007 Old Seward Hwy #450
N/A
+1 9072720626
I had a problem with my dryer leaving my clothes damp still even after running for an hour. I explained my situation to Andy (whom I’m guessing is the store owner) & he recommended, no KNEW EXACTLY, what the problem was and what I needed. I bought the part he said I needed, replaced the old with the new, crossed my fingers... and Voila! It worked! Clothes dry! I was so happy I got to speak with someone who knew his business!
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I called into k appliance to purchase shipping bolts was left on hold to locate them in there system Told the associate the make and model They told me I needed 4qty shippping bolts for my application in fact i only needed three. Continued to sell me 4 bolts. Then I come to fine the thread size is completely different and won’t fit my application. They won’t accept any returns or store credit even. 120 lost because a store owner made a simple mistake and won’t make it right. I will never do business here again based on how I was treated. I will continue to use ace appliance repair and reliable appliance
I brought a dryer in for a diagnostic. The technician charged me a 70 fee and 140 for parts and labor. When I took the item back it almost caused a fire at my home and did did not work. I brought it back in and the technician then told me another part was also bad and it would cost another 200 to fix. He should have caught the initial problems in the 70 diagnostic which would have shown that the item was cheaper to be replaced then repaired. Horrible service and the technician basically hoodwinked me for 210. I will not be going back to K Appliance or recommending it to anyone.
Lack of communication and over priced, I dropped off a vacuum to be fixed and after over a week of them having it, I bring it home to use it (you’re not allowed in the store so I couldn’t test it there before leaving) and it was still broken.
The owner helped me find exactly what I needed for replacement parts for my oven. Great interaction :)
Deli
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