Seabrook, United States
2321 NASA Road 1
N/A
+12818678200
my best friends dad owns this place and I don't know who the guy Mandy brown there is talking about but when I went there one day trying to find sailing boots and the person working there gave us bad info so that we would buy boots even though they were small. the next race I sailed in they didn't fit, so when I told the owner/my friends dad, he fired the lady who gave us bad info. and the guy who wanted to buy a surf board should have read the sign that said ko SAILING. its not a surf shop and the guy who was there was the owner who is a very good sales person and treats his customers the best he can.
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We were referred to this shop from my son's high school sailing club. When we originally arrived, a note on the door said they'd be back in 20mins. We waited. No one came back, so we went and got lunch, then we went back by there again. Again, the note was on the door, just in a different position. So we waited again. Eventually we observed an employee return, he made eye contact with us while we were in the parking lot. We got out of our vehicle and proceeded inside. He was nowhere to be found, so we just browsed for about 10 minutes. At no time did an employee speak to us. We didn't even see an employee inside the store, contrary to knowing he was inside- maybe just hanging out in the back. We found it very rude and clearly they don't need the business. So we took ourselves elsewhere. I will never return to this store because they made it crystal clear that their priority is not providing great customer service- they'd prefer to ignore you until you just leave.
Great shop, great work staff, very knowable. I was able to demo a Hobie Outback kayak, which I purchased. I had them install a square hatch & deck pads, which the did a great & quick job. I love my new kayak & had a great experience with KO Sailing, I would recommend them for any of your water craft needs
Purchased Cat traxs here a while back for my Nacra. They ordered them and had the traxs in store by the end of the week! Staff are very knowledgeable and I can say it was a great experience overall. Also had a Hobie kayak that'd I'd purchase miscellaneous parts for here as well.
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