Kailua-Kona, United States
75-5707 Alii Dr
N/A
+1 8085184100
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Gender-neutral toilets
Wheelchair-accessible car park
I called in to schedule a scooter rental because rental cars were almost non-existent for my stay at the Big Island. Jay (J) was extremely helpful in finding me a scooter, applying a multi-day discount, and offered other tips to make my trip to the Big Island memorable. The following day I miraculously was able to find a rental car for the whole week of my vacation. I asked for a cancellation or in the alternative to possibly rent for less days. He was honest enough to say he had enough renters and would cancel my reservation, unless I wanted a scooter anyway. I told him I just didn't want to leave him with an unrented scooter. So he quickly canceled my reservation. Most businesses in hot travel destinations prey on vulnerable customers, not Kona Scooters! I was pleasantly surprised with their honesty, integrity and customer service.
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What an amazing experience! We rented scooters from Kona Scooters and had an absolute blast riding them all over Kona. It is such a different feeling getting around this side of the island with a scooter. There were four of us in this posse and we felt like a real scooter gang! We were all over Kona exploring the Farmers and Artisan market as well as indulged at the Puna Chocolate Company. We took the scooters on public access roads by the beach, it truly was a blast. I would recommend renting them all day, you will not regret it!
My moped caught a flat. Brought it here and Paul patched it up. Super quick and professional, would recommend.
I experiened 100% above-and-beyond, Aloha-style service from Kona Scooters. I bought a scooter there shortly after moving to Big Island in late 2020. Both Paul and Jay stayed with me all the way *post-sale* to provide not just education but also helped me overcome some extra challenges I was having with the DMV. They also promptly replaced a faulty foot peg quickly at no charge. I cannot thank them enough, wow!!
I purchased a scooter from Kona scooters. Jay was amazing. He educated me about all things scooter and how it pertains to Hawaii. This was things from the dmv registration side to mechanical specifics and even rules of the road. Further they totally stand behind their work and said that if there was ever even a breakdown they would pick us up and help us take care of it. They even design their own scooters.
Expert service by professionals with great customer service. The technicians at Kona Scooters went the extra mile to research my scooter and find a substitute oxygen sensor when ;the dealer did not have the part. Kona scooters really cares about the community and the people of Kona. Mahalos and continued success. Rick
This review is preliminary. I have visited Kona Scooters twice, and they are no longer on Ali'i Drive, and they told me they no longer rent scooters. While all of the businesses in the building share the address of 74-5484 Kaiwi St (with different suite numbers), the front door of Kona Scooters faces Luhia St, and it's located between the Mad Marlin Sports Bar and Pops Spearfishing on the side of the building facing east (Luhia St). The rating I selected is based on rewiews I have seen here, as well as recommendations from people I know, regarding the quality of their repair work. Two other motorcycle shops in Kona told me they would only do repairs on models that they sell. In my previous two visits, I saw many different models of scooters awaiting repairs, and several were not the same as the scooter models this shop has for sale. Like a truck stop with lots of vehicles in its parking lot, that told me many people trust this shop with their scooters needing repairs. I am bringing my scooter to them tomorrow; I will update this review later.
The guys at Kona Scooters are beyond helpful, from buying a moped from a private dealer to working on mopeds myself they gave me all the help and advice I could ask for. Highly recommended!
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