Kailua, United States
767 Kailua Rd
N/A
+1 8082611553
In-store shopping
Wheelchair-accessible car park
The process to rent was very smooth, booked it online and next day went to the shop in Kailua. My bike was ready for me when i got there, the seat was already adjusted for my height, the bike looked and felt new, the gear shifting was good, tires were inflated, and I got the lock as requested in my reservation and was asked if I wanted a helmet. The attendant opened the double doors so i could ride off the shop, he was wearing a mask and maintained social distancing. The drop off was just as easy.
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Went today, 30 January, in order to get a tune up on a bike that was purchased from The Bike Shop as a Christmas present. This will be a two part review as I had some initial concerns reading some of the other reviews that blasted the customer service at the Kailua location. No issues or concerns at all with the customer service so far. Front desk clerk helped us right away and directed us to the back maintenance area. We were greeted by one of the bike mechanics who took our information and relayed work we needed to get done. We were told that the bike would probably be ready this afternoon as there were several bikes ahead of ours but we said we would be fine if it took until Monday. Next review will rate the actual work done and cost.
Everything was great - the bike rode awesome, the process was easy, and the staff were very nice. I rented an Allez Sprint Comp and the bike was in awesome shape and the shifters and brakes felt newly tuned. I rode across the eastern part of the island several times and also rode up to the North Shore a few times (I had a two week rental). I was staying in Laie, which ended up not being the best location for biking. I highly recommend checking out the highway along Hanauma Bay/Koko Crater as the biking there was awesome. If you are looking to go from Kailua upward along the coast its doable, but just be aware that you will be biking on a freeway for part of the way.
Been here a few times for parts and tools. They are always friendly and helpful, the mechanics especially will take a look at the issue I have and if they don't have the part they will know what part to recommend.
Brought a wheel in for a spoke replacement--- it took them six days and they charged 45 for labor. It seems like Kailua should be able to support a decent LBS but this is definitely not it.
Great staff, always makes sure you get the right things for the best price.
Awesome. We rode 11 miles today
friendly staff and excellent service I brought my bike in for servicing and it was returned working like new
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