Kailua, United States
134 Hamakua Dr B
N/A
+18082625656
They offered to move our trip due to the weather or we would do a river kayak. We decided to move forward with the river kayak. Even though the weather didn't cooperate with us, it was still an incredible experience with David! He picked us up from our condo, got us fitted and equipped for our adventure before headed out to the river. It will be a trip we will always remember! Thank you for the great experience!
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I LOVED THIS EXPERIENCE!! This was my very first time Kayaking it went great! My husband and I did the 5 hour tour it definitely flew by! Our tour guides Ben and Hunter were the best! They did a great job making sure we had fun as well as keep our group's safety their top priority. Definitely recommend this place to anyone even if it's your first time Kayaking!
My husband and I had the best time! The guide genuinely cared about our experience. Other places seemed like they didn't care for tourist. We didn't feel rushed through our experience.
Took a family trip out to Chinahat Island. Rental price was fair and the service was top notch. Made sure we had all we needed and gave great instructions on how to get out to the island. No question, would recommend for kayak rental.
We really enjoyed our kayak adventure with these guys. We got picked up at our hotel and got brought to their office and went through our days activities. We got our kayaks and went out to the twin islands. The whole experience was amazing. We got to swim in queens bath and have lunch on the water. The views and scenery on this trip are amazing. We loved these guys, great guides and we will choose theses guys every time we go back to Hawaii.
Our group rented two tandem kayaks. About 40 minutes into our experience, one of the kayaks had taken on so much water that it capsized. It turned out that the kayak was missing a plug, AND had a cracked spot on the bottom. My brother and sister in law were stranded far from shore with a water-logged kayak and they cut their feet up on the reef that they happened to be over when they capsized. My husband and I had to drag them and their kayak all the way back to shore by tying it to our kayak and dragging it behind us, which took over an hour of intense paddling. Exhausted, we collapsed on the beach. My brother then had to walk over a half-hour back to where we parked to pick up the car and bring it to us. We returned the kayaks and explained what happened. We had paid to use both kayaks for the full day, and they were going to charge us for that amount of time! I thought that they would apologize for renting us a damaged kayak and offer to refund us, but they were ready to charge us full price! I had to challenge them and express that we didn't actually get to kayak and were out less than an hour before the broken kayak they rented to us capsized! After that, they offered to refund us for the damaged kayak, but said that they would still charge us for the full-day for the undamaged kayak, in spite of the fact that we spent almost the entire time rescuing the victims of the damaged kayak. I thought that was ridiculously poor customer service. They should have just refunded the whole excursion and been grateful that we didn't make a bigger deal about the injuries and the extremely dangerous situation that they put us in by renting us a damaged kayak. So disappointed.
Take your money and invest in another company. Some people may have good experience but others are having bad experience due to the lack of consistency with each customer. This company does not care whether they deliver great customer service or not some of their equipment is faulty and they will not reimburse you if you have a unpleasant experience due to their equipment and due to their lack of knowledge of rules for Hawaii’s Covid-19 safe social distancing and due to their consideration on whether the weather is acceptable or not for the tour. Either way they are only interested in getting paid it’s a trap they do not consider whether or not if you have a good or bad experience they blame the customer even though it’s the companies fault Save your self the headache and go with a company that shows true aloha spirit and not try to scam you. Good luck!!!
Great experience on the 5 hour guided tour! Perfect kayaking weather, saw Sea Turtles while snorkeling and island had gorgeous views. Definitely worth the time! Guides were helpful and kind. Will do it again sometime:)
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