Kalamazoo, United States
3330 Gull Rd
N/A
+1 2693825666
The manager Johnny Blaze is a super star. For 3 years I rented a unit and Johnny was always friendly and kind - a real treat. The facilities were safe and clean. Easy access, and reasonable pricing. I highly recommend.
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Went to rent a storage unit, had to wait outside, then the guy comes out super fast hands me 2 papers and said...before anything you need to fill this out and fax it to us and ran back in like i was sick or something but in a rude way....went to another storage unit place in Parchment in and out in 5 minutes and place looks way better with camaras everywhere, probably paying way more but just for the great customer service is worth it.
Very disappointed. I sent a reservation in on Saturday only to be told I wouldn't be able to rent until Monday because there wasn't enough time for paperwork and they were closed on Sunday...because I had hoped to have my house cleared of extra stuff by Monday evening, this made me nervous but the girl assured me that it would take \two minutes\ to get everything taken care of Monday. She also suggested a bigger unit at a an advertised promotional price which I decided I wanted to do. It took until late afternoon Monday to get the rental agreement, and it was for the wrong unit at full price. I called and let them know. Another hour later and they sent another agreement still showing full price, but at least with the right size unit. The new rep could not explain why I had to sign an agreement for double each month what is advertised/what I was quoted and he \assured\ me I was going to be paying the promotional cost...why would I believe that? SHADY! I will take my business elsewhere. This business wasted hours of my time, made false promises, asked me to email personal information, and then wanted me to \trust\ that I would be charged less than what they were requiring me to sign.
Great storage. Lots of options in sizes. Plenty of space. Easy to get in and out of. Manager is more than willing to help if we had any problems (only bees and they were taken care of quickly) Very safe, and secure. Would recommend for your storage needs!
After moving from Gull, I wasn't sure which U-haul place would be better. After talking with Julia I was able to find a storage unit and U-haul for an amazing price and coverage. Highly recommend coming to this location for a knowledgeable and friendly staff.
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