Kansas City, United States
4601 Speaker Rd
N/A
+1 9132811723
Wheelchair-accessible entrance
Best company I've EVER worked for!!
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I purchased an extremely large gun safe online. Estes was the trucking company that delivered it to my house. I own a business that receives very large deliveries on a daily basis. I was skeptical as to how this particular delivery was going to go...I could not have been happier! It all started with Shawn calling me to schedule the delivery. She was great! Could not have been any easier to deal with! Then Tracy the driver/delivery guy was over the top with his customer service! I live in the country and have about a 200' long driveway that he was unable to get the semi truck up the tight turn. He delivered the 1,200 lb item at the end of the driveway and drug it all the way up the driveway with a pallet jack to get it in my house! He had such a great attitude and was so very helpful with everything! I'm very impressed with this company!
Great freight company to work for! Keep on trucking KCK
So my review is based upon a one-time only interaction. Being a truck driver myself I've been aware of Estes' presence for a long time, especially in the midwest but I had never interacted with them until now. I ordered some replacement parts for my car from my friends in California and was told later on that ESTES was the courier and would be getting into contact with me shortly before delivery to my home. I did run into a couple snags. My order arrived at the terminal a few days before I got the shipment at my door. I called them the day my tracking number (pro number) had indicated that my parts had reached the KCK Terminal that's local to me. I had hoped to pick it up in my personal vehicle hoping to get to them sooner but when I called the day of the indicated arrival, I got nothing helpful information wise from the lady I spoke to on the phone which was fine. Like I said, being a truck driver myself, I knew there was processing and moving to do anyway so not a big deal. Called the next day and was told my cell phone number had not been on the order so they were struggling to contact me to make a delivery or setup a pickup time. So on Day 3 I finally reached an incredibly helpful lady that informed me my package was being brought to me via an outside courier because of how backed up has been with orders lately. My only other complaint would be that the service used to drop my box off called me 5 minutes before they showed up so I had to run home real quick. Slightly inconvenient but I got my stuff so I'm happy. I can't say ESTES would be my first choice in domestic shipping but overall, it was a 4 out of 5 star experience. Only docking them a star because the setup does seem slightly disorganized and the phone calls I made have reinforced that.
called couple times about a shipment that was already very late based on the normal transit time, told me that the shipment will go to the destination terminal the night of 6/15, spoke to customer service again on 6/16 morning and found out that the shipment hasn't moved out and will not move out at all on 6/16. We all understand there's no real guarantee on LTL shipping but this carrier has shown zero effort to deliver our shipment at a reasonable time frame. We're shipping face masks and Americans need them to slow down the spread of the pandemic, I really hope these shipments can get where they need to go asap beyond the business standpoint. in response to the message left by this carrier, shipment was picked up on 6/5 with ETA 6/11 to Minneapolis based on the normal transit time carrier provided. Today is 6/16 and the freight still has to stop at 2 more terminals before going to the destination terminal. It feels like I'm using Fedex economy except I'm paying twice as much.
Deli
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