Kansas City, United States
100 NW Vivion Rd
N/A
+1 8165278564
DeliveryIn-store shopping
Car hireCar washOil changeRepair services
I have bought 2 cars from Van one new and one used. Both experiences were great, all of the staff are super friendly and they were not pushy at all. I would definitely recommend checking them out if your shopping around for a new or used car!
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I was at Van Chevrolet for a routine oil change of my Corvette. I’ve scheduled the services appointment about a week ahead and it really worked well, I was in and out in a short time. I also enjoyed the free coffee and donuts Van offers at the waiting area. Matthew my service specialists was very kind and professional.
I called to schedule an oil change/checkup. Was easily fit into schedule. As soon as I hung up I received a confirmation text detailing my appointment, loved this! When I arrived Chelsea greeted me immediately by name. She asked if I’d like to get my tire rotation and made note of that. I left and was called within an hour that my car was ready! This was such an easy, friendly, convenient service appointment I couldn’t believe it! Will use Van again!
Alex was great with customer service! He was the only one checking cars in, and had two people, myself included, waiting in line. Although I waited quite a while, I patiently waited in my car while he finished helping the first customers. Meanwhile, another customer pulled behind me and hopped out of their car to stand in line. When Alex finished with the first customers, he immediately came over to help me since I had arrived first, which is how is should be. He also repeatedly apologized for the wait and thanked me for my patience. Coming from a customer service field myself, I appreciated his attitude and demeanor. Overall, I had a great experience.
We had a great experience. We were looking for a white Tahoe and found one online at Van. We used the online form to get the initial price and then talked with the sales reps over the phone before going to see the vehicle. Once we agreed on a price we set a time to finalize the paperwork. Everything was ready when we arrived so we were in and out quickly with our three daughters. Galen was great to work with over the phone and in person. He did an excellent job.
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