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Kay Jewelers

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Coon Rapids, United States

stores.kay.com
Jewelry store· Diamond dealer· Gift shop· Goldsmith· Jeweler· Silversmith· Watch repair service· Watch store· Jewelry appraiser· Jewelry designer· Jewelry engraver· Jewelry repair service

Kay Jewelers Reviews | Rating 3.4 out of 5 stars (7 reviews)

Kay Jewelers is located in Coon Rapids, United States on 12669 Riverdale Blvd. Kay Jewelers is rated 3.4 out of 5 in the category jewelry store in United States.

Address

12669 Riverdale Blvd

Price range

$

Phone

+1 7637125464

Service options

Kerbside pickupIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Repair services

Open hours

...
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Judy Senogles

I made a appointment to redesign my ring and up grade my diamond, I am so pleased with what we came up with. Can't wait for finished ring! Everyone was patient and efficient.

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Emma Ludwig

Honestly the WORST experience. I got my ring resized here and it broke literally the next day. I work as a bridal consultant and I was carrying a dress and it immediately broke. I was extremely upset as I had just got it resized and they refused to fix it. So disappointing, especially because they offered to “fix it” by changing me more. Will never shop here again and will not recommend this store to my future brides or family.

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Juliana Marquez

I find it interesting that when I walk in, there is no acknowledgement without effort, yet when another woman walks in a minute after me, everyone jumps at the chance to welcome her in and assist her. I don't know what I did but it felt as though I was wasting their time being in there.

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Stacy Novack

A bit of a frustrating experience, I stopped in today hoping to have my engagement ring inspected. I entered the store and waited approximately 10 minutes before being acknowledged. Then, I find out everything needs an appointment. Yes, I attempted calling the location multiple times. I feel like the phone there is never picked up. I was attempting to call to see what the process would be to have my ring inspected prior to entering the store. I understand policies and processes are much different with COVID, but, please try to answer the phone for people before they go out of their way for service.

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Kathy Paylor

Incredible! They fixed my engagement ring in under three minutes, were very kind, and cost efficient. I couldn’t be happier!

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Brian Armstrong

Been a Kay customer for 35 years. Bought engagement and wedding ring for my wife there. Bought 10 year and 20 year anniversary jewelry there. Bought numerous birthday, Christmas etc. presents for my wife and daughter here & at Northtown location. Kay a while back switch from a previous banking partner to Comenity Bank. They had me with a 10,000 line of credit. I carry an 802 credit score. They decided after 35 years of business since I had paid cash for my last three purchases they were going to cancel my card. No warning, no communication. Found out wen I went to make a 2,500.00 purchase and my card wouldn't work. Kay confirmed account was closed 21 earlier (right before Christmas) due to inactivity. It had a zero balance and a positive rating on the account. Kay associates response, "well let's just get you qualified for a new account"! NOPE! No help from bank. No help from manager. I'm taking y business elsewhere. Also have closed another retail account with Comenity as the financial backer. Their professionalism and Kay's lack of concern have lost them my business.

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Megan Cederberg

I went with my brother to purchase a ring as a present for Christmas. The gal we worked with great to work with, no complaints there. A few days after the ring was worn the middle diamond fell out. My brother went to exchange the ring and the women who helped him today 1/6/2020 treated him so rudely. The ring looked a little different so he wanted to be sure it was correct so he went to get a picture to confirm and she began belittling him and he had to tell her not to talk to him like hes less than her. The manager ended up taking over the rest of the transaction. Judging by the reviews on this site, seems to be their way of treating customers who have issues with their jewelry not long after spending hundreds of dollars at their store. There were other customers in the store whom had left after seeing how he was treated. Neither of us will ever purchase from them again.

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