Fairfield, United States
125 Clinton Rd #7
N/A
+19732273251
I've already had to file a complaint with the BBB over this business. Purchased a kayak online on a Saturday. I purchased through them instead of the local REI because they were advertising a slightly lower price and free shipping. On Monday, Jon emailed me telling me to call him (didn't give me a number - why didn't he call me?). I looked up the number and called. He stated that he would not sell the kayak unless I paid 90 (I think) for shipping to a terminal 30 miles from home, or an additional 60 on top of the terminal delivery amount for shipping to my home. Nowhere on the page for the kayak, nor during the checkout process does it mention this. It specifically says "free shipping". I told him this, and even walked through another purchase on the phone with him (stopping short of paying, of course) and confirmed that this was the case. He still refused to honor his website, his advertising and the "word" of his business and said he would cancel the order. I'm wondering at this point if he's going to keep his word with that and even give me my money back.
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Pleasure to deal with, very knowledgable and carries the Slayer Propel's which is exactly what I was looking for. Saved me money by recommending the 10 foot instead of the 13 as for how I am planning to use it the better tracking is not required,
Great selection of kayak and accesories. Staff is very knowledgeable and helpfuk.
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