Winter Park, United States
N/A
Both of our kids have been in ski school here for 10 years, although the instructors are fine, the management in charge of running the ski school is absolutely terrible!! This spring had a very similar experience to some of the other reviewers here. My daughter had a legitimate medical reason for not being able to attend lesson but we were told since it was first class, she couldn't even take the multi-week classes we'd paid for. I asked to speak with a manager and was put in contact with one in operations. His entire manner was totally unprofessional from start to finish! He continually interrupted me while I tried to explain the issue, and when I told him I was frustrated he wouldn't even let me speak, he became rude and very aggressive. He told me that he'd put me in touch with his supervisor, but no surprise, he never did. Not at all surprised by the 1 star reviews on here.
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Terrible supervision of kids while on practice slope. Thankfully I went to check on my 3 year old at one point and right as I walked up I saw her going down the hill unassisted with no instructor insight, she hit a pair of ski's at the bottom, flipped thru the air and landed on her face. I tried to let them diffuse the situation before I ran over to her but she was not having it. I completely understand kids fall, but this was more of an accident/injury that should not of happened, and would not have happened with proper supervision. If your kid is under 5 I do not recommend the group lessons.
I am not surprised to see the poor review written prior to this review. We signed up for the multi-week ski school for our kids two months prior to the start of the program. Our kids unfortunately came down with the flu prior to the first lesson even beginning. We sent in doctor notes prior to the first lesson beginning in order to let them know for the following weeks. We are now told they cannot even join the program that we signed up for and paid for two months ago. We now need to book different lessons and they cannot guarantee the kids will have the same instructor each week. Do not waste your time or money with this group. Ski elsewhere!
Never again! Don’t question the whereabouts or what your kids are learning. For a service industry, I have never been talked to as poorly as I was today. I will never visit Winter Park again due to the lack of professionalism.
We did the 4 week lessons. My kids are skiing great. I couldn't be more pleased.
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