Brighton, United States
10008 E Grand River Rd
N/A
+1 8006337114
Super helpful! Quick and informative.
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Kinetico treats their customers very well. A great place to do business!
I LOVE my reverse osmosis water filtration system, the water is delicious. I feel like it is also anti-aging effects, my skin looks healthier. I also have puffiness under my eye and since I've been drinking the water the puffiness has gone down considerably. Matt the installer was very professional and friendly.
Best customer service ever. We have a leaky hot water heater, which isn't even a Kinetico product or something they service, but our water treatment system was blocking access to it. They've been to my house 3 times in the last week to help move our treatment system out of the way and replace parts that were lost in the shuffle, all at no cost! They are always quick to fit you on the schedule and willing to go above and beyond to help their customers. If all service companies were like this home owning wouldn't be nearly as stressful.
We just moved into the area and I had to order filters for our water filtration system. We ordered them and some salt for the softener from CGC. Their technician came out tested our water said it was 30 ppm iron, and that our water softener was on bypass and didn't work...and it's so old that parts are unavailable for it. A new set (he said the iron filter was bad too.) is 4,000 (he also tried to sell me a high tech unit for 6,600). I got a second opinion from State Soft Water, and they turned the unit on, ran it through its cycle, said that it previously had a bad injector but appears to have been fixed, and that it has a few more years on it. And that the iron level is 5 ppm (very close to the standard) and once the softener runs it will be well within the acceptable limits. Oh, and they do have parts for it, readily available. They also have a new unit that replaces both the softener and the iron filter; 1,900. And they didn't charge me for the visit.
They send both a text alert and call with a notification that they are on their way. My service professional (Elan) was professional, genuinely nice, informative and thorough. He answered my questions and event went above and beyond to show me other areas that I wasn’t privy to. I never got a sense of being told what “I want to hear”. He did my annual check up on my water softener settings and I feel comfortable that my system is working properly and will continue to do so.
Brian "Iggy" takes care of all of our water treatment needs! He is the best there is. Any time we have an issue or concern, Brian comes out to the house as soon as possible and gets it taken care of. Not only is he thorough and fast, but he takes the time to show you how the water treatment system works so that you can understand the equipment in your home and alert Kinetico if something is wrong or change a filter at the proper time. I think Brian's approach to educating his clients and spending time getting to know their particular water use needs and concerns makes him unique to others because he genuinely cares. Highly recommend!
Brian Ignatowski, the manager came out initially to check out our system and to recommend and system that would eliminate the hard water smell and taste that we’ve been experiencing for the last 7 years since we moved in. He was extremely knowledgeable about the products that his company offers and super friendly as well. We ended up agreeing on a system that felt right for us and work began almost immediately. Even though they were quite busy with the holidays coming up, he was able to have technicians come out that following Saturday to install. Luke Hoemke arrived Saturday morning and got right to work. He had a helper show up shortly after arriving and they had the new iron filter, water softener and the reverse osmosis installed with all new piping in about 4hrs. After installation, Luke walked my wife through step by step on the entire system. They removed all the old hardware and took it with them. They left the basement cleaner than when they found it. Can’t say enough good things. Our water is AMAZING now!!! Thanks guys!! Would definitely recommend!
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