Kingsport, United States
2901 E Stone Dr
N/A
+1 4232882020
Normally not one to give reviews.. I've had to call so many times I cant keep up.. we bought our house last April. We didn't get moved in until july and even then ended up finishing the trim work ourselves because the guy clayton sent out was either high or drunk and we had to ask him to leave. Then of course they gave us some bs story and excuse and sent someone else out. This guy comes with 0 tools to finish our service work. Puts ONE nail in and says he will be back and that was 8 months ago..Ken got upset because I didn't do his survey after the home was \completed\ and when I called the last time he wouldn't even speak to me, he transferred me to someone else. Super unprofessional.. not happy at all!
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Friendly informative staff, zero pressure. He answered all of my many questions and more. We will be returning when the time comes.
We bought our home last fall, and we love it. The staff at Clayton Kingsport have been helpful with every step of the way. We were able to have the home we wanted due to the staff there. Everyone from the sales staff to the all the work that came after they helped make our experience easier.
Ken Lane was my salesman! He took no notes on what we wanted. We have been working with him since August. I was pushed to sign closing in November but didn't even get my home in til February. Our land was a bit of a struggle for us and them. I traded in a nice home..used of course. I called to explain my electric stove caught on fire and he proceeded to scream and call me shady. This was the 2nd verbal abuse from Ken. So I stopped talking to Ken and worked with management Kevin. Monday I called to ask for Kevin and Ken happened to answer the phone.. Again he verbally abused me again. The manager believe I was at fault. I called corporate and have a case. DO NOT RECOMMENDED AT ALL...
I have never written a bad review before but I was very disappointed in this business. I had been pre-qualified from Vanderbilt because I was moving to the area. I drove 1700 miles from NM to look at available homes after looking at the website pictures. When I arrived I told the younger gentleman I wanted to look at the homes. He allowed to start looking but kept returning to office as manager kept pressuring him to \make\ me come in and do financials, make me stop my looking AGAIN like 4 times in order to get my lender to give them my approvals. I am disabled and it was hard enough to walk around the lot, but to have my experience changed over to a deliberate and vicious attack demanding my pre-approval to be shown to them. They went as fr as to contacting my mortgage team leader and he told them I had to approve it. They made my experience HORRID ! I would not recommend anyone on this lot as I took my business else ware even if I have to pay double. I think maybe they should have just saved me the time and effort and said we are money hungry non-professionals who could careless about what you should want or have experienced here. If they treated me on the lot like that I cannot image their help in house purchase and set -up. I went to Rogersville Clayton Homes where the customer experience means quite a bit more than a bonus check and very little professionalization.
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