Kingston, United States
299 Fox Fire Ln
N/A
+1 8653206990
Online estimates
Nick, Randy and I would like to thank you and everyone else at Smoky Mountain Deck builders who helped build our boat dock. After dealing with excuses from numerous contractors who failed to follow through or even show up it has been a pleasure to work with you and your team. You guys made COVID 2020 a lot less stressful for us! Everyone from the office staff to the sub-contractors who drilled our pilings always responded to our questions and concerns pronto and, with cheerful professionalism. Smoky Mountain is one of very few, and the only construction company we’ve worked with in Roane County that called us before we had to call them to keep abreast of a project’s status. Things will change when you’re building a dock! One of our changes required us to relocate our dock a bit which meant we had to rework the bridge area between our dock and the stairs going down to the dock. This would have been an issue for someone without design talent as well as skills, and fortunately for us you and your guys have both. A special thanks to Jason for all he did to make it turn out well. Before the building began your father came by to scope out our shoreline. He introduced himself and told me that you did your best to make your customers happy. I may have deemed him a bit biased at the time, but I’m delighted to admit your father was right. We are very happy with the way our dock turned out. Thanks to all of you at Smoky Mountain Deck.
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Description of Work: Demo of existing deck and redesign and build new deck around house and pool The Crew of Smokey Mountain did an amazing job, Jeremy, Richard, Mike, Aaron, Gina. Professional, On Time, Customer satisfaction driven. The line of work isn't easy and it takes true craftsmen to build. The transformation of our space is truly awesome. I would and have already recommended to others I know in the market for similar work. The process from start to finish was easy, as planned and expected.
Thank you and your team for building our new Deck! Dan and his team are very professional and keep you informed on progress! Very satisfied with all the work!
My family and I had an excellent experience working with Nick and his team at Smoky Mountain. From start to finish, we were treated with courtesy and professionalism. Nick thoughtfully considered our concerns in designing and replacing our old dock, and we couldn't be more pleased with the end result. Two thumbs up!!
We recently completely rebuilt our deck and added a roof. We were 100% satisfied with our experience with Smoky Mountain Deck Builders. From design to the finished deck everyone we dealt with at Smoky Mountain Deck Builders was responsive, professional, and nice to work with. Nick helped us with design and gave us some ideas we had not thought about. Other contractors had told us that we could not do a covered deck because of our roof line but Nick showed us a way to do it and it looks awesome. The estimate that Nick gave us for the job is exactly what we paid, no up charges, additional fees, or add ons. Flip and his crew did the framing and the build out of the deck. The construction is solid and this deck will last much longer than our previous deck. Flip was easy to work with and and kept us informed during the build. His crew was prompt daily and once the job was done the site was cleaned as if we had not had a construction crew on site for 2 weeks. Gina consistently communicated with us to keep us up to date on progress and always was prompt in answering our questions. She knows customer service. We highly recommend Smoky Mountain Deck Builders. They are not the the cheapest but they are the best. You get what you pay for with them and that is quality work done by professional people.
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