Louisville, United States
11216 Decimal Dr
N/A
+1 5022779752
Wheelchair-accessible entrance
Jeff, Jermaine and Mike were great hardworking gentlemen. They did a great job for our family. I will definitely call them again and recommend them to anyone in the future. Great work guys!!!!!
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Long story short... I had just closed on my new home. I knew the unit was old when I closed... and there were also 3 other HVAC companies that had been out to service this unit just this spring. They didn’t say a whole lot & just wanted to charge for a band aid fix instead of giving it to me straight. KLM was the only company that gave me details & an accurate picture. They gave me several repair/ replacement options. They took their time. They explained thoroughly & never gave me a sales pitch. Because I had all the accurate information, I chose a new unit. And after seeing the old equipment they pulled out!? I’m going to sleep so much better now knowing it was the safe & smart choice. I will NOT ever call the others & will now ALWAYS stick with KLM. Highly recommended.
Our heat pump went out and KLM was able to get us back up and running within a few days. Jermaine and Mike D came out and installed our heat pump and air handler. Was professional and got the job done pretty quickly. Would definitely recommend!
KLM immediately answered the phone when I called after-hours, and they were able to get a technician to help me get my heat restored that same night. Cameron was the technician who came out, and he was extremely professional. He walked me through what he was doing, then he explained to me what was wrong and how he came to that conclusion. My furnace was repaired quickly, but he stuck around and made sure it kept running normally for a decent amount of time before leaving. It seems obvious now that KLM has a reputation for honest, quality service for a reason, and I'll definitely be using them for my future HVAC needs!
I was extremely impressed with KLM from start to finish. One of my AC units went out during 90 degree weather and they had a technician at my door in less than 24 hours. Jimmy explained everything in detail and was very professional. It was determined my aging AC needed to be replaced and the evaporator unit. Neil Uhl came out immediately during the technicians visit and gave me several options for replacement as well as financing options. I decided to go ahead and replace the second unit and evaporator as well and Neil managed to get my install done the following day. Steve and Jermane came out to do the install and again nothing but professional. They had me up and running within a few hours and I could not be happier with the work they did. They spared no details on the install process, left my home exactly as they found out and did precisely what they promised. I highly recommend KLM to anyone in need of HVAC service. They aren't the cheapest around but you 100% get what you pay for and I will continue to use their services for all my maintenance and HVAC needs. Update to post: Jermane and Steve were back today for the second unit, same outstanding experience. KLM even sent us a gift for our business. You dont see customer service like this anymore. We'll be a customer for life!
Called with a broke down furnace 11am on Tuesday. Had my part ordered, installed and in my now working heater by 3pm that Thursday. Randall, our technician was super professional, very respectful of my home and as sweet and polite as they come. Will use KLM over and over.
I usually don’t write reviews, but how could I resist when I’ve experienced working with a superior company. After having multiple horrible experiences with Heating & Cooling Companies, I was preparing to be bamboozled. However, KLM exceeded my expectations with their professionalism and industry knowledge, and proficient service. That was my first experience working with a company that didn’t try to sell me something I didn’t need. Preston arrived on time and treated my family with a high level of respect. KLM gives you that enterprise company experience with the small company personal touch…wow and thank you! My experience with KLM: •\tPhone Consultation – Outstanding •\tScheduled appointment and follow up before appointment and before arriving – Very Professional •\tExplained Service Repair – Extremely Knowledgeably •\tTechnicians – Friendly, professional, very respectful and knowledgeable – Exceed Expectation
I'm a return customer and just had them replace my furnace........very quick turn around and professional. Jermane and Justin did a marvelous job! Thanks Again KLM!!!
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