Tallahassee, United States
3277 Mahan Dr
N/A
+1 8505766171
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Car hireCar washOil changeRepair services
It had been awhile since my car was serviced. Had not used it much during this pandemic. I was very satisfied with the young lady who was my service coordinator and have been pleased so far with the work. Thanks
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Nice dealership. Drop by and drool over their vintage Z cars!
I worked with Moses Ortiz and he was an excellent representative of the dealership. Very helpful, professional and courteous. My only issue was with the vehicle rental. They were prepared to charge our insurance for damages we did not incur. Also, there was no walk- through inspection done with me when we rented the vehicle. I am currently still waiting to hear back from the service manager for a resolution on this matter. This, however, is in no way a bad reflection on Mr. Moses Ortiz.
1. The presentation of car mechanical problems with color chart to show their relative mechanical attention 2. I appreciate the system of saving program 3. I appreciate the customers service 4. I also think Kraft Nissan auto parts are cost effective 5. I appreciate the shuttle service 6. Above all, i give God all the praise. Thanks
Kris Kraft, Sr. is the most amazing auto dealership owner in the state!! Our family is on it's 4th Nissan. "Once you go to Kraft...you never go back"! LOVING our 2019 Rogue SV!
Service Advisor was professional, friendly and courteous. He was well-informed of the problem and updated me of the progress. Refreshments served to the customers in the waiting area is a very nice of expressing appreciation for customer loyalty. My only suggestion for improvement is to provide a complimentary car/truck wash prior to releasing it back to the customer.
My salesman and the sales manager were simply the best. Jacob Polk was nice, professional, and very knowledgeable. I have referred several people to him, hope they buy cars from him. This is my second Kraft purchase and I will definitely buy again!
Great customer service until the SECOND you purchase the vehicle. Purchased an additional protection plan that nobody seems to know about and those that do are unclear on how to request the service. Worst of all they ask you to call back when they don't have an answer. Basic customer service rules apply here, say you aren't sure, take my number and return a call rather than requiring your customers to chase you around for answers on a vehicle with less than 3,000 miles on it. Pathetic experience since the day of purchase.
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