Charlotte, United States
310 East Blvd #1
N/A
+1 7043762400
Wheelchair-accessible entrance
Awesome service and they went over and beyond to meet my deadline. The quality was perfection!
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We initially had a little miscommunication on my logo, however, not only did they make up for it on timing, they just did an amazing job! I see people complaining about customer service, etc. but you need to remember, it is a small team doing top notch work. Just put yourselves in their shoes for a moment and I would bet you’d have a better experience. Being flustered and busy isn’t being rude, they can’t read your mind, when they ask a question, answer them with your honest answer, don’t answer with another question. All around great place to have any monogramming done. Just tell them what you want and you’ll get it, the final product will exceed your expectations.
I am extremely satisfied with L & M Monogramming. My God Son's baptism was scheduled for 12/28 and me being the procrastinator extraordinaire that I am, assumed a week and a half was plenty of time to get a blanket embroidered. I mean that shouldn't take long right? Well I was right, it doesn't take long but I forgot to factor in the fact that it was the week before Christmas! Everyone was getting gifts and monogrammed. To my dismay I called several shops and was told they were no longer taking items. But not L & M Monogramming. They advised they would squeeze me in and have the item back to by Monday if I brought the blanket in that day. Well I did, and they completed the item early in only two days. The sad part is I didn't know it. I didn't answer any of their calls to advise me the item was complete because I didn't recognize the number. On Monday I called to see if the item was complete and was advised it had been done since last week! I go to pick it up and O NO, my God Son's middle name is spelled Pierre and his name is PIERCE! The next day was Christmas Eve and its already 4pm. They advised they were closing for the holiday and reopening January 6th which means my God Son's baptism would be missed. I then went into panic mode. Do you know they went home that evening and fixed the item and opened the shop especially for me on Christmas Eve to come and get the corrected item? They even put it in a matching gift bag with tissue paper. Talk about customer service! I highly recommend them- they're knowledgeable, courteous and do great work!
Great customer service! Was in a bind and needed something embroidered pretty quickly- they made sure it was ready by the deadline!!! Thanks again L&M! We will be using them again in the future.
I have never been treated so ugly in any store I have ever been in. Every time I asked a question I was given a short sarcastic answer. "When do you want this back?" Me-"I'm not sure. We are not in a hurry?" "Well, September then!!!" Me-"Not that late, are you very busy right now"? "Do you see the boxes behind you"? Me "I'm sorry, a couple of days then please". Me-"Can you remove that tag so you can put the monogram right here.?" "I can't, but you can remove it yourself". I felt like I was bothering the lady by bringing her my business. If I had not already paid I would have taken my item and walked out. I understand if you are not a people person, but you are running a business and people choose to spend their money at your store, so at least be polite. Totally uncalled for!
I didn’t even bother going here because the phone conversation I had with them was so terrible. All I can say is they are RUDE, which is pretty much in line with what others have said too. I asked was what their turnaround time was to put a name on a backpack and the woman scoffed at me and said she couldn’t answer such a “random question.” Then she said I should give her a specific day when I needed it (her example was Monday), so I said “could you do this by Monday?” Then she laughed and said, “no. I’m very busy.” Ridiculous. Go elsewhere!
Appreciated the extremely quick turnaround! Thank you for going out of your way to make it happen, and do a great job!
Took a rush order I had for my wedding and were very prompt and professional. Very nice staff, clearly know what they're doing. Helpful with suggestions and lots of offered merchandise. Will be using again, thank you so much L & M!
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