Lacoste, United States
15729 Uvalde St
N/A
+1 2105683636
Online appointments
I paid the deposit I got scheduled and had to miss a day of work to be here on the day schedule then no one shows up and I call them just to be informed that I’m not scheduled at all. I ask to speak to the manager I get put oh hold for a long time just to be transferred to her voicemail. I have left voicemails and got no calls back. I can’t see how they can just take my money and provide no services. This is very bad customer service.
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Slow, overpriced, frequently down, uses covid 19 as an an excuse (service never that great), can't stream, overly extended company. The larger they become, the worse the system. As soon as a better service comes to my area, I'm gone.
I really wish that there were other Internet options in my area. I definitely would be choosing a different company. I experience difficulty with Internet connection any time it is cloudy or raining. Very hard to do online school or even watch a movie. When I have called the company all that I am told is there is a really long waiting list and my issues are due to Covid. I have called the company and ask them about going up in an Internet package and I am told the same thing. They sound like a company that doesn’t want more business or maybe they are too small scale to catch up with other companies. It’s very disappointing.
I pay for 25 Mbps download load but I average about .5 mbps (yes 1/2 mbps). Upload I get about .1 Mbps when I am supposed to get at least 1 full Mbps. Really not a good provider. I think they know we don't have other options so they don't care.
Gave it the benefit of the doubt but the reviews were all true!!! Gave them my deposit and after 2 weeks a tech comes out looks at my roof and said \ yeah your only gonna get about 2 mbps max\ so i didnt take the service... And after about 20 min of sitting in my driveway he took off.... Asked for my deposit back but they couldn't issue a refund because \the accounting lady was in a meeting.\ Then the next day is was because my card wont except a refund.... Never had that happen.... Overall horrible experience attempting to get service from this company please be careful everyone.
Deli
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