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Allbrands.com Lafayette Sewing Retail Store

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Lafayette, United States

allbrands.com
Sewing machine store· Craft store· Fabric store· Notions store· Sewing machine repair service· Embroidery shop· Haberdashery· Quilt shop· Sewing shop

Allbrands.com Lafayette Sewing Retail Store Reviews | Rating 3.5 out of 5 stars (5 reviews)

Allbrands.com Lafayette Sewing Retail Store is located in Lafayette, United States on 3541 Ambassador Caffery Pkwy. Allbrands.com Lafayette Sewing Retail Store is rated 3.5 out of 5 in the category sewing machine store in United States.

Address

3541 Ambassador Caffery Pkwy

Phone

+1 3379812808

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Alexis Pannell-Johnson

My patience is running very thin with this company. I came there about a month ago now to get the Stellaire XJ1. I drove about 1 1/2 hours to get this machine. I even called and they said they had some in stock, one being a floor model. I get there and the staff was very helpful and nice however, after financing the machine, I was then told they didn’t have any in the back. I was then told that they could order it and it will be here on Wednesday of that next week. Cool no problem, I can wait! But when I tell you it’s been the same thing for going on almost a month now. All I’m hearing now is “I’m sorry our truck hasn’t came in..it’s possible it’s on back order..it should be in next week.!” Every Wednesday since then I been calling and no luck. One guy even told my husband that they were waiting on the UPS truck and the earliest could be today(10/13/20). So I called today and what a surprise no shipment in and now I have to wait once again to Wednesday to see if any came in. If none comes in by next Wednesday, I am canceling my order and going to a better business. All this could have been avoided if I was just told upfront that they didn’t have any to sell and shipment would be an issue. I was also even told that a sales rep from that store would call a neighboring city to see if they had the machine and I would get a phone call back. No one has called me back about that either. I really do hope this store can get their act together because they are really messing with people’s businesses. I hope no one else has to experience this.

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Kim Daville

I bought an embroidery machine from there about 10 months ago. This wasn't just a sell for them. Their customer service is out of this world. Does not matter what issue I'm having they are always outstanding an extremely helpful. Best customer service I've ever come in contact with. They will have my business til the end of time!!

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P Morgan

On July 8th, 2019 I walked in to the Lafayette store to inquire about renting their longarm machine to finish a quilt top. I was put in contact with Terry. Terry explained the requirement to take a class to get certified prior to using the machine. He also told me he could quilt it for me for . I agreed to let Terry quilt it and also told him I still wanted to take a class. He was in Baton Rouge that week and asked that I bring my quilt top in the following week. I dropped my quilt top off at the store, to Terry, on 7/15/2019. Terry told me it would only take him about one hour to complete and he would have it ready by the next Friday (4 days). I called on Friday only to find out the longarm was down and would be repaired the following week. Long story short with many texts (most unanswered), phone calls and drop ins to the store my quilt is still not finished and I've yet to schedule a day/time for class. Every class that was scheduled was cancelled by Terry. I was given one excuse after another. I was even told that my quilt top was complete but Terry forgot it at his house (forgot for 3 days). Unbelievable! As you can tell, this has put a sour taste in my mouth about this store and how they conduct business. And to think I was ready for a class then I was going to purchase a complete longarm system! I am in sales and I assure you if I treated my accounts in the manner in which I was treated I would have no business. Today, 10/21/2019, 3 months later, I picked up my unfinished quilt top! Such a disappointment.

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malisa mayon

I purchased my \forever\ machine there yesterday and I must say the customer service was outstanding. Kelly patiently answered all my questions and guided me in the right direction of what I needed to purchase. They will definitely be my go to sewing machine dealer from now on. Thanks, Kelly!

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Tab Janique

As a potential new customer, I did not feel welcomed at all. When I walked in, the employees were having their own conversation and didn't notice I walked in. I even walked pass them to get to the fabric section, but they continued their conversation. A few minutes later, a couple walked in, and not only were they greeted, they were also offered help. I walked around for a few minutes and found a few pieces of fabric I wanted to buy, but I felt absolutely sick to my stomach at the thought of buying from them, so i left.

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