Laguna Hills, United States
23456 S Pointe Dr
N/A
+18779877979
Wow! What an amazing company. The lab coats are wonderful. They are expensive; however, you get what you pay for. I am extremely picky and my first custom coat had something small that I was not happy with. Without giving all of the details, let's just say that they more than met my expectations to make me happy. There are truly not many companies out there that would go the extra mile to make their customer happy they way they did for me. Would highly recommend them if you're trying to get a premium lab coat with customization.
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Great products but the worst costumer service ever I bought two set of scrubs. The top didn’t fit so I se t it back and they wouldn’t exchange it cause they say it was stained and it wasn’t because I only tried on one and instantly took it off. That wasn’t the real problem. The thing is they never se t it back to me (the smaller size) and didn’t redound my money so they basically they stole them from me. So no, I don’t Recomend them to my colleagues. I’ve been sending e mails and I don’t get response. I’m a surgeon and I don’t really get into writing bad reviews but in this case I think it’s important to let people know the type of company Madelita is
Those scrubs are THE BEST. I am in medical field for almost 10 years. Never wear anything better.
Probably the worst customer service received. I bought several items on their website. Being Canadian, I wanted to return some items for a refund and order other products. I contacted the customer service to find out the process, I learned that the returns were not free as I live in Canada (I understand and it's indicated on the website). But since I paid an additional fee for customs, I had asked the company to send me a custom invoice so that I can, once returned items (at my expense), to be credited via UPS. After having waited more than 20 days for a response from the company (and 6 emails), I finally learn that it will not be possible (although in an email it was indicated: rest assured we are definitely working on this for you !). So I bought items from Medelita, I wanted to return them to know that in addition to having paid for transportation and customs fees to receive them, I will have to pay for transportation and customs fees to return them at my expense. I contacted customer service, but I had no solution on their side, the penultimate sentence of the email left me even more bitter: We have plenty of Canadian customers, including many colleges and schools . We have great relations with them, and will continue to do so. If I understand this sentence, they tell me that they prefer to work with other companies than mine.
Medelita consistently provides high quality products and top notch customer service. The online ordering process is efficient and the website is well designed and very user friendly. The customer service reps are knowledgeable, professional and they follow up! Rush orders are an option even for embroidered items. Our multi-location office has had only positive experiences with Medelita. Highly recommended.
Deli
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