Laguna Niguel, United States
1 Star Dr
N/A
+1 9493473700
DeliveryIn-store shopping
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Car hireOil changeRepair services
Love these guys!!!!! All of them are amazing!!!! All guys at the podium are quick to check with you when you pull up, check what you need. If it something they can take care of, it is fine right away. If you need to speak with a service advisor, they will let them know you’re waiting. Once the advisor comes to check in, it is quick and seamless. Would recommend them to ANYONE!!! These guys are all amazing!!!
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Went to look at a 2017 Honda civic ex-t. They wanted 17888. The car looks like it was abused thoroughly. I thought with the Mercedes name the used cars would be in better condition. WRONG! I brought up the crack in the bumper and other multiple problems. Was told its a used car and will have signs of use, if I wanted they can fix the bumper but they will add 600 to the price. Tried to make a deal for a lower price due to all the physical abuse the car has and said I wouldn't do anything over 18k. Guy comes back in shows me the regular price after taxes and fees for 19300 or so. Says he can do 19000. In the mean time while he was asking the finance guy I searched car guru and found the SAME EXACT CAR with HALF the miles for the SAME EXACT PRICE. When he returned and I told him I passed on the 19000 he was quick to ask if they have a deal at 18k. Told him he has to do A Lot better than that for an abused car since I found something basically new for 18k, he said nope so I left and bought the car at the other dealer. BEST DECISION EVER. If you read this please do your research and dont let them try to bully you into making a deal on the spot. At the end of the day you are paying the bills and driving the car. I have pictures added. See if you would spend 18k on an abused car.
MBLN has been fantastic ever since I first purchased my vehicle from them. During the sales process the staff were incredibly friendly and accommodating. I have had my vehicle serviced there since then and this is another area where they really shine. My service advisor Lee has always been exceptional. They’re friendly, their work is performed quickly, I’ve never taken it back for the same issue, and they always have availability and a loaner car ready. I can’t really think of what more I could want or need from a dealer
Best customer service always. Punctual, clean, professional and welcoming staff everywhere from my service advisor Cesar to the greeters and the car loan agents. Everyone takes pride in their job big or small. I have been their customer for over a decade. Great place. Thank you
CARLO IS THE BEST! I had the best experiencing purchasing a brand-new 2021 GLA 250 with Carlo at Mercedes Benz Laguna Niguel. He was incredibly helpful and patient and was able to get me a great deal. He made the whole car buying process so easy and exciting. I could not ask for a better experience! Thank you Carlo!!!
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