Lake Dallas, United States
450 Main St
N/A
+1 4696298927
Always out. Can't speak with a representative or get issues resolved. Next steps, BBB then State Representative, then FCC complaint. Exploring other legal options. As a retired investigator for the great state of Texas I totally have this.
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They have deleted many reviews to try and boost their score; this is the third time this week I've had to rewrite this negative review. Connection goes out at least three times a month. Despite paying for high speed I only get 1mbs. When trying to contact them about getting my internet back up after it being down, not concerning this current five day outage I'm experiencing, I have had to wait three hours to talk to one person who asked me for my account number. I told them one minute I need to pull it up so I won't talk, they replied ok, then not even a minute passed while I was getting my account number they hanged up on me! The worst service known to mankind, terrible internet going out constantly, and high prices for terribly slow internet despite quoting higher speeds. The only reason they are still around is because they have a monopoly I'm the area on multiple places, such as my apartment complex. I wish I could switch, but there are no other providers... If you have a choice for the Love for all that is Holy don't come near these people.
I went through the entire account set up process twice for no reason. The first time this young rep I don’t remember his name asked for card information for the deposit we gave him two different cards and he said for some reason they are having technical issues on their end and I would need to be transferred to another department. I said ok and was transferred so I had to give all my information for a third time but instead of giving a deposit the lady recommended I let them run my credit to see if I qualify to not pay a deposit so I did that instead and I indeed did qualify. They sent the modem and set me up to have a tech come out and make sure everything was good to go. The tech came out and said he apologizes but they cannot provide service because my area is at capacity. They ran my credit and it turns out that the first time they ran my card they actually did take out the deposit and all of that was for nothing. Extremely unprofessional they should keep record of areas and when they may be at capacity before they charge people and run their credit.
Terrible service. Slowest internet in the metroplex
Worst internet company in Texas and terrible things should happen to the leaders of this company.
Deli
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