Lakeland, United States
613 School House Rd
N/A
+1 8636467665
Caribbean pools did a amazing job building our pool we would like to give a special thanks to Jennifer we appreciate all of her help. Thank you for doing a amazing job we love our pool
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Ok, after a rough start, I spoke to Tim the owner today. I came away with the impression he will make our situation better. To be continue......
I would strongly advise anyone not to use Caribbean Pools! We were very specific about the shape of pool we wanted... RECTANGLE... and on the day they were here to dig the pool they realized our underground utilities were in the way. Not only do I think they should’ve known this prior to the piece of machinery being on sight, but they drew an outline of a free form pool in the dirt and sent it to us (while we were at work). The last thing I wanted was a free form pool. Their customer service was mediocre at best.
This is a followup to my initial review. It has been an additional 30 days with sevetal addtional emails and still no response. Nothing. Stay away!!! My pool light stopped working after less than two years and is still under warranty. After one initial email response, nothing further has happened. I've sent at least five e-mails and left multiple voice mails with no response. This is extremely unprofessional. Buyer beware!!!!
On the very first day of construction when their crew arrived to start digging, Tim stated they would not be able to do the design that we had planned. Understand we and Caribbean Pools worked on this design for weeks. He said there is a possibility of an Electrical line going through back yard . Sure enough it was but my problem is that this should have been addressed way before start of construction. We now had to go with a design on the fly that we did not want but at this point it was no turning back. In all honesty I think it was done on purpose on their part. 250 charge for repairing/moving sewer line - Tim did not communicate that to me. 400 for ordering brick pavers - Tim did not communicate that to me. Broke cable line not once not twice but three times and the exact same cable line. (Sub contractors) - removed any and all items in their work space (which is understandable) but never moved items back into its original place. It seemed everyday I would continuously come home with just random stuff left in my yard and garage. Numerous other situations that they did not handle or communicate with professionalism. The company they used for the installing the brick pavers is the only reason I give them 1 star. They did an excellent job on the pavers even though they broke/chipped a corner of our home with their equipment. The finished product looks great but would not recommend using them because of the lack of professionalism and customer service.
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