Lakeville, United States
20905 Fern Dr
N/A
+1 6128598884
The level of service from these guys is astonishing. I had them detail a boat for me a couple summers ago. I thought they did a decent job. So I contacted them this summer. Travis told me he would do the job and went silent. Didn’t return text messages or phone calls. So much for repeat business.
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I discovered One Choice Detailing because the company I normally use for detailing was booked for a few weeks, I called Travis at One Choice Detailing and found out that he had an open appointment the next day that he could slide me into and his team would come to me to detail my truck so it was a win win. Travis's team showed up on time and went right to work after a friendly greeting. One Choice Detailing turned my dirty work truck into a like new clean interior. I appreciate Travis and his Team and One Choice Detailing will be my first choice going forward
I've been going to Travis for about 6-7 years now. When I met him he was a single person business. He does really good work when he details your car. I've have gone back to Travis for my car washes and detailing. I still want to continue giving him business but his communication has gone down hill as time goes on. He doesn't return your calls, texts or emails in a timely manner. It can take a few hours or days to get a reply. Many occasions no reply back at all! And it always seems to be something(sick, vacation, no cell coverage, etc)why he didn't return my calls or email. I’ve have even told this to him several months back and he said he will 'note' it. His communication and customer service skills is his weak point and I hope it improves. Even my father told this to me about Travis. This past summer I had him shampoo my carpet. Noticed a stain after the job on the back carpet. He said he tried several chemicals with no luck and will try again when he can get me into his schedule in the next few days. Went to Paradise few days later and they removed the stain for like 10 with no problem. I hate giving a negative review but I wish he would really think about his communication and customer service skills and improve it. Customer service is always #1 when running a business. For example: I emailed him 9 days ago. Still no reply.
I called on a Saturday about my new purchase of a heavily smoked in used vehicle. Travis personally detailed it on Sunday. He did an amazing job restoring a yellowed smelly interior into a fresh smelling clean cream vehicle. One Choice Detailing is caring, considerate, helpful, friendly, reasonably priced and they do a terrific job that has you smiling all the way home. Thank you.
Great company and good prices. One Choice Detailing helps maintain our rental boats and jet ski's to be ready for the next rental! Thanks!
Deli
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