Lansing, United States
105 W Gilman Rd
N/A
+1 9137277722
I normally don’t spend the time to review/rate businesses but this is worth it...the service has been declining at Oasis since we began using them 2 years ago. Most recently we were supposed to have them close our pool. With my husband deployed (who usually manages the mechanical aspect of the pool) I wasn’t sure how to drain it far enough down. When the technicians showed up, instead of allowing me time to drain it myself or offering to do it for me AND making me aware of a 50 charge, they just made it seem like it was a courtesy and it would be faster. They used their high powered pump, left my pool to go to another pool with me responsible to watch the water level, move the hose repeatedly, and turn it off before they got back (all while using my electricity) but we were still billed for and our debit card on file was charged for the 50 ‘labor fee’. When I called to discuss this with Ray, it was non-negotiable. He told me ‘chalk it up to a life lesson then.’ And then got mad when I stated I would look into using Clearwater to service our pool. We exclaimed ‘after all the things I’ve done for you! Testing your water!’ Their website even states they do complimentary water testing. We did not abuse this service and paid full price every time for every chemical suggested we use! Then HE HUNG UP ON ME! I can’t find a contact for the owner, but I’m still working on it!
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I've been through several pool companies looking for one that would live up to simple expectations.....be honest...show up...fix the issue. I expressed in my very first call that price was not an issue...my primary concern was service. They failed on every front. Requested a call from the owner which never happened. 165 spent.....zero value
Everything I've went in there, the guy is rude even when I've went in there to buy supplies. I HIGHLY RECOMMEND NOT GOING TO THIS BUSINESS. the guy radials off he's been in the business 20 years.i needed help and I was not looking for the guys resume
We have been here a few times & every time we've received very good helpful advice from Ray. Love it & will go back for what ever pool needs we have.
Very helpful. Loved the employee was wearing a mask.
Deli
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