Las Vegas, United States
3225 McLeod Dr
N/A
+1 8778863653
HORRIBLE CUSTOMER SERVICE! For TIMELY returns of defective product they make you pay a 15% restock fee and you pay for shipping it back. Shower filter arrived inside of a generic post office mailing envelope with no invoice/packing slip. It was unwrapped, with some kind of saw dust debris that appeared to have fallen out of the filter and the silver sticker stripe was peeling off . There was no packaging of any kind indicating it was actually a Burkey other than an instruction sheet. Despite being told by the first agent that I would receive a free shipping label and NO mention of a restock fee, when I didnt receive it, the manager Erica said I would have to pay for the restock fee & shipping.
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Thanks, we love our Berkey water filter! Great prices, free shipping, and great communication.
Haven’t Received my product yet but the workers seem very polite and respectful can’t wait to get my brand new Berkey and try it out and I hope the sale is still on so I can get the stainless steel glasses to match would like a set of eight I will be back to let you know my full experience .
Great customer service and fast shipping! I love my Big Berkey!
Great selection of products, fantastic customer service and knowledgeable staff. I will be buying from them again in the future
Great Company to work with. Ordered my products and got them in just a couple of days. Fast delivery good service
Wonderful experience. I got exactly what I ordered and had a pleasant experience with customer service. 10/10 will buy again
This company also does business as USA Berkey Filters. BUYER BEWARE. Placed a credit card order on May 12th, still no shipment on July 3rd. They have no confirmed delivery from their supplier yet have generated a bogus shipping label for the order. I have been getting promises since June 2nd. They refuse to cancel and refund.
Deli
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