Las Vegas, United States
4300 Meadows Ln
$$
+1 7028771966
N/A
Kerbside pickupIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entrance
Hours are wrong on website. Had to wait around for store associate to open door
like
On point for my son's 21st birthday
Any time I want to get something really special for someone I come here. They always do a great job and my things always come out perfect!
This location deserves ZERO stars. The customer service is definitely lacking. Walked into Things Remembered on a Sunday afternoon 03/03/19 to be exact. I inquired about getting two bracelets engraved. First I was asked how much the engraving would be, only to be asked how much did I pay for the item. I gave the price that was paid for and then was told the engraving would be 19.00 for 3 words and then 3.00 for each additional word. That would've been fine, except the sign near the register stated 10.00 and then 1.00 for extra wording. I asked the young lady why the pricing was different and she stated that it was for items that were purchased in the store and was then told it would take 2-3 hours for the engraving to be completed. Number 1. The pricing should be very specific in store for the guests. 2. When someone has a question about pricing, because it is UNCLEAR , the service associate shouldn't be upset and RUDE 3. 2-3 hours with no customers in store? Needless to say I won't be back. IF I decide to continue to patronize Things Remembered, it will definitely be ONLINE as the "customer service associate" clearly lacks the service, and obviously didn't want any customers because that way she could go back to talking on her PERSONAL PHONE instead of servicing your guests.
For a company who only specializes in engraving, you think they would hire staff that could read, write, and spell correctly. Alas, no. My motorcycle club recently had custom made some challenge coins for our members with an area on the coin left blank so everyone could get their names or a small message engraved in it. We filled out the forms and the girl working there kept insisting that we misspelled "Lightning" (one of our biker names). "Are you sure you want me to spell it with the extra 'n' in the word?" she said. We had to go back and forth with her and explain that by removing the "n" it becomes LIGHTING, not LIGHTNING. After arguing she finally agreed. On another coin, we wrote out on the paperwork that the engravement was to say, "In Brotherhood" and she screwed it up by engraving, "My Brother". When I pointed out the mistake, she got very defensive and immediately reminded me that she is not responsible for screwing things up. I asked for a refund on the engraving at least and she very reluctantly gave it to me only after I pointed out to her that she was the one who botched the job...a very simple one at that! I will NEVER return to this store. EVER.
Thank for that good customer services I also I love the store.
Absolutely outrageous customer service. To say you can't break a hundred dollar bill when I'm purchasing something for over fifty dollars. Are you profiling customers based on their appearance? I call to purchase the item via cellphone and am told I have to come in person. I have patronized Things Remembered many times and can assure you my business with you is over. Shame on you for your lack of competence Things Remembered Respectfully submitted
Pretty cool
Deli
The best companies in the category 'Deli'
Wheelchair-accessible car parkWheelchair-accessible entrance