Fort Lauderdale, United States
900 E Sunrise Blvd
N/A
+19546355632
Excellent Customer Service. Loved the video they sent of the the service my car needed and what was recommended. Felt like I was charged reasonably and I was kept updated via email on the progress of my car When I emailed my adviser he responded promptly. Absolutely recommend Lauderdale Infinity 100% plus times over Infinity in Pompano Where I was treated very rudely and felt harassed by the advisor assigned to me!!!! FELL in ️ with my loaner car \u200d️ Thanks for a great experience!!!!! Infinity should thank you for a great representation!!! Just keep in Mind: if you disconnect the battery while working on the car try to set the clock to the right time when finished . It wasn’t a problem for me but could be for someone else Loaner Car ️️️️️️
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Once again Thomas has went above and beyond any customer service person I have ever seen. He truly is someone you can depend on to get the job done right and in a timely manner. It truly is an asset to the company!
I was serviced by the most dishonest, unreliable, careless used car salesman; Mike Price. I left the car for scratches and dents to be fixed. After assuring me they car had been detailed and ready for pick up I brought the car home. After bringing the car home, I realized that not all of the scratches had been fixed. The salesman sold me the car with an extra set of floor mats. Once home I noticed the floor mats were no longer in the car. Since I had to take the car back (for the scratches and mats), he promised a loaner. There were no loaners available when I arrived. After several hours waiting for the loaner, we were dropped off at a car rental place. My car was supposed to be ready by 10am four days later. When we called he said it was not ready. We never received a courtesy call back. I found out the car was ready when I scanned my emails at night. When I came to pick up the car, the keys were handed to me by someone else at the dealership. So unprofessional! I am very surprised unsatisfactory performance and mediocre service is acceptable at this luxury car dealership.
I contacted this dealership since they had the car I wanted and they had the Holman name which I had trusted. The salesman was not properly trained about the options for the car. He either did not want to check or just wanted to close the deal. Now I am stuck without the features I wanted since they cant be added. Contacted the dealership and was ignored and told "good luck" all sales final. Management continues to ignore the issue and now I'm unsure if I can get other issues addressed with the car (the second key does not work /computer acting flakey). I'm not even sure what's under warranty I have since I can't trust what they say. They are not the Holman they claim to be, they are not trustworthy and are only interested in getting the deal done.....I suggest you move on. If you have to deal with them get it all in writing, they will not stand behind their words. EDIT: You would think if i bought a car from you 3 weeks ago and my name is in the listing you would know who i am and my story. I have sent emails to the Owner who is not replying...but amazingly there is a reply from someone who says (owner) on it??? You have put no effort into this except to post a automated response!!
This was the worst experience I have ever had at a car dealership! In all my years of buying and trading in 9 cars and helping many friends buy cars this was by far the worst. So happy we didnt buy the car. You expect when you go into a dealership that they are going to try and make as much money as possible on the deal and you have to try your best to make the best deal for yourself but they took this to another level. I felt like they was trying unload a car they didnt want to do a costly repair on on us. And at a horrible interest rate and price. We have already been approved a 2 places at better interest rates but they made it seem like they were doing their best and bending over backwards for us but the truth is they were just trying to bend us over. I love people and I just dont trust their finance manager or anyone their except for our second salesperson alfred. If they have a car you want and you have to deal with them I suggest dealing with alfred and at least you'll have someone that actually feels like they are serving you and are working for a win win. Pictures attached of the car they are trying to sell us for 30k (after fees and taxed) with these horrible cosmetic conditions on th trim with no intention of fixing it. Think if they are trying to unload a luxury car and a luxury price with this hugely apparent horrible condition what are they letting slide inside the cars they sell that you cant see?
I had a really great experience at this dealership. Our sales person was Val and he was kind, knowledgeable, professional and easy to work with. In the end we were unable to find the exact car we wanted at Lauderdale Infinity but we were really grateful for Val's time and expertise. Some car dealerships are dishonest and disappointing. Lauderdale Infinity is neither.
Great service. I took my car for maintenance for the first time. They did the work on the time frame. They washed the car and they have a designated area with a tv , chips and coffee so you can wait. 5 stars for sure. Highly recommended.
Great sales team! Go see Jay Rellis if you're in the market for a new car.
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