Austin, United States
8312 Fathom Cir
N/A
+15123311315
There were several issues with our stay here, but I’ll only mention the big one. We were shown a different unit before moving in, as our unit still had a family living there. Upon moving in we were upset to find quite a bit of water damage in the bathroom and kitchen cabinets. When turning in our move in condition form we brought this to the attention of the front office, and they were quick to assure us the cabinets would be fixed. Fast forward a week or so later and there is an entirely new staff. The new staff did everything from making excuses to avoiding us. They had one drawer and cabinet “fixed” by slapping a new piece of wood over the damage. Then when subsequent request were filed for them to fix the remaining drawers, the ticket would be closed with the notes “cabinets cleaned”. Not only were the cabinets visibly messy, they left crumbled wood bits in all my dishes. Imagine having to wash a dish every time you want to use it. We moved in to this apartment in September, and while the management used the pandemic later to their advantage in avoiding fixing our cabinets, this issue should have been fixed well in advance. They had well over 5 months to fix it prior!!!
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Let's start with the negligence in maintenance. Took them almost a year to replace one light fixture. Ant infested since they decided to cut corners on exterminator while start charging a premium. Manager is rude and seems to not have any urgency. I would highly recommend looking elsewhere
We toured the community back in Jan 2020 and we liked the community , apartment unit. We submitted the application with move in Date in May. Unfortunately , we decided to blackout considering the on going crisis (COVID19). The community manager responded reasonably and they refunded all the application fee , except the 50 application processing feed. I really appreciate the management and will love to move in again when I the situation is back to normal.
This seems to be a quiet and calm neighborhood. The amenities are nice and easily accessible. Neighbors are friendly and I feel safe walking around by myself.
Its infested with bugs. AVOID!
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