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AT&T Store

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Lawrence, United States

att.com
Cell phone store· Telecommunications service provider· Cell phone accessory store

AT&T Store Reviews | Rating 4.2 out of 5 stars (5 reviews)

AT&T Store is located in Lawrence, United States on 565 Wakarusa Dr Suite E. AT&T Store is rated 4.2 out of 5 in the category cell phone store in United States.

Address

565 Wakarusa Dr Suite E

Phone

+1 7853714990

Service options

Kerbside pickupIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

Mon
10AM–7PM
Tue
10AM–7PM
Wed
10AM–7PM
Thu
10AM–7PM
Fri
10AM–7PM
Sat
10AM–7PM
Sun
12–5PM

...
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E

Emily Liu

I had a very bad experience visiting this store at 565 Wakarusa Drive today. So I did some research and learnt that the AT&T store on Iowa Street is directly owned by AT&T, while the one on Wakarusa Drive is a franchise, not directly owned by AT&T. That probably explains why the customer service at this store is so terrible and the worker (she said her name is Martina and she claimed herself as the store manager) at this Wakarusa store is so incompetent. I bought a new iPhone yesterday and had some problem with it. Brought it in this store and Martina said she cannot help me with it, she asked me to go back to the store where I bought it for help, which is about one hour drive away in Kansas City. I asked her to at least try call the AT&T technical support to see if she can solve the issue with their help, she said “there is no way I can call them. Our store phone can only receive calls, and I left my cell phone at home.” I then went to the other store on Iowa Street and they solved the problem for me in less than 30 minutes, I was very satisfied and then purchased some phone accessories there too. Better to avoid this location at 565 Wakarusa Drive.

B

Brett R

I bought a new phone though this store about a month ago. The employee was very helpful getting it ordered and she said when it arrived she would help me get my data transferred. When I went back a week later with both phones she was unable to get anything transferred. I left my phones with her for two hours and she didn't even get my contacts transferred. I went to the other store on Iowa and they had no problem getting everything to transfer over. It literally took them less than 15 minutes. I don't know if the woman at the Wakarusa store is incompetent or if she just decided she didn't want to help me. Either way, avoid the Wakarusa location.

C

Cherie Graham

On December 3, 2020 I walked in for help to buy a new phone. My old one was dead. While the new store manager, Martina asked what she could do for me her demeanor was that she wasn’t caring what I needed. We managed to settle on a new phone. I asked for an extra long cord and when I got home , there was no receipt or info on phone to be had. The 10’ cord didn’t match the charger plug-in slot. Today I brought it to return or exchange. Martina was rude and really lacked interest again. I was given the run around, got the cord, and requested and got the phone receipt of my previous purchase. Martina obviously wishes she was somewhere else. The flat affect and disinterest does not fit with a positive atmosphere needed in costumer service here.

D

D Farmer

Technology stresses me out. But it was time to upgrade. Merita greeted me and helped me upgrade my phone and a few additional items I asked her opinion on, which has been spot on! She was kind, attentive, understanding and very knowledgeable! Thank you!

P

Pamela Barnum

Dan is absolutely my savior. Updates my “smart phone” that will not update from where we live. He treats me with kindness, respect and fast/courteous service every time I walk in the door. Don’t know what I would do without him! He is amazing!!

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