Lawrence, United States
1729 Bullene Ave
N/A
+17858437137
Our heater broke down on the coldest day of the year and our landlord “fixed it” but it stopped working the next day. I read some recommendations about Dunco and decided to pay out of pocket to have the repairs done myself. I called at 9:16 am and he was here at noon. Long story short, my heater is cooking right now. The repairman was super courteous and had amazing communication skills, and I could just tell he was a genuinely good person, he had that aura. Thank you Dunco from Cody and his cats!
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Dunco installed a new, high efficiency A/C and furnace today to replace our existing, 21 year old system that was original to the house. The entire process - from obtaining a very specific and detailed bid to the installation process was incredibly smooth. Evan & Phil arrived on time and did a great job with the install. Everything looks fantastic - neat, tidy and well done. It's surprising how much quieter the new systems are. Would highly recommend Dunco.
My heater went out during the server cold weather and Dunco got people to me right away. We ended up needing to replace the unit but they got it done very quickly, were professional and polite, and answered all my questions. Have always had great service with them and this was no exception.
Cody and Erick were absolutely delightful! Not only were they friendly, but also very professional and appeared to be quite knowledgeable. They went over everything in a manner which I was able to understand and answered all my questions. I had heard great things about Dunco Heating & Cooling and believe I made the right decision in having them service my heating and A/C systems. Great job, Guys!!!
I had a Dunco tech out to perform a service & check on the short cycle behavior in November 2018. A tech came out and diagnosed a dirty flame sensor. Cleaned it off and went on his way, all good, corrected the short cycling behavior of the heat cycle. All good, easily 5 stars and would recommend. BUT: This weekend I was testing my AC to make sure it would be prepared for the Kansas summer and noticed some odd behavior. The blower & condenser would not run in parallel - only the blower would blow or the condenser would chill until it freezes up - neither would run at the same time as designed. After a few hours of troubleshooting I found that the blower motor was not properly connected to the 'Cool' relay on the HVAC control board, instead it was plugged into a park terminal. Now I scratched my head at this as the AC had worked fine the previous year and nobody besides a Dunco tech had touched inside of the HVAC system beyond swapping out the filters. That struck me as strange. So I did some digging thru my home purchase inspection photos - the blower motor was plugged in properly to the 'Cool' relay on the control board in Feb 2018. Then when troubleshooting today the same 'Cool' terminal is bare. Now I am no expert and it could be an oversight during a troubleshooting test on the heat cycles and the tech forgot to reinstall it... but still, enough for me to post a cautioning comment as it could have easily required a tech to visit again.
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