Lawrence, United States
1853 E 1450 Rd
N/A
+1 7858434655
Terrifyingly bad! This website won't let me give a Zero Star rating! I wouldn't recommend this business to my worst enemy! Set up on prepay; I have called for three consecutive weeks to get my tank refilled (yes... according to Pinnacle I still have 436 gallons left for them to deliver). I was told today by the gal on the phone that I had to un out\ before they would come and fill my tank. I'm down to 10%. Kind of at a loss. Help?
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I called them to schedule tank fill, I am a customer. They were not very friendly on the phone. They would not give me a day or time they would come out, I asked will it be a day? a week? a month? They didn't know. I waited a week, then called another company, who filled my tank (I own my tank)
If I could I would give them 0. We were told last time to call earlier for propane. So we called at 28%. My husband called them again at 11%. ,they told us we were on the list for Tuesday. Well Tuesday has passed and we are at 7%., they told my husband that they had to abandon the list to fill those who ran out. They couldn't tell us when they could come out just to call when we run out. We will be looking for a new company
Ran out of propane, slept badly, woke up to a freezing house...again! We are supposed to be on a “keep full” plan where out tank is routinely checked and refilled. I know ownership has changed hands but it is a different name with the same problems. This is the fourth time in three years this has happened to us. Each time we call, complain, and are assured we will be taken care of but nothing changes. UPDATE: This happened again! I was awoken from sleep around 4:30 freezing—it was less than 10 degrees outside and we were out of propane. After we ran out a couple months ago, we were again assured that we are on the route to keep our tank full. Spending the day running space heaters to try and make it warm enough for my daughter to do school from home. There are literally no words to express my frustration. IF YOU HAVE ANY OPTION OTHER THAN USING PINNACLE, DO THAT!!
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