Lawrenceville, United States
701 Duluth Hwy NW
N/A
+17706251917
Wheelchair-accessible entrance
I have been banking with SunTrust since 2013. Seldom have I asked for help other than just holding my money. My husband is a quadriplegic and I have a power of attorney document saying I can sign for my husband. I needed a document notarized and with my husband sitting there in the bank they would not notarize the document. They would not acknowledge the power of attorney. I had just had knee surgery and walking is difficult for me as well as getting my husband in the bank. Their customer service is terrible!!!
like
Consistently the worst Branch ever. They are fabulous at wasting your time. UGH...
Chi is very rude and did not help me at all. Her coworkers, the other tellers, act like they’re irritated by her and they act like they don’t like her. I feel that I understand why. She doesn’t know anything about her job and she doesn’t pay attention to anything you tell her. She was beyond rude to me and she ruined my day. I was only trying to deposit a check but she made my visit to Suntrust very complicated. If I could give a single worker at Suntrust zero stars, I would. The other employees there were amazing. They were very nice to me. But Chi, on the other hand, was just awful to me. I hope she doesn’t work there anymore by the time I have to go back (if I ever go back) to that location.
Omg..I tried to give them a chance. Poor service time and time again at the bank and PHONE!!! Im closing my account . Just not worth it.
NEGATIVE STARS! Customer Service is terrible at this location!!!
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