Lehi, United States
1531 N State St
N/A
+1 8017681774
Had a 20lb propane tank filled on 7 Jan 2021 and the employee over filled it, putting 5 gallons of liquid in a 20lb tank. 30 minutes later when I connected a tank top heater and lit it, the flame (catalytic heaters don't normally have a flame) jumped to a height of approximately 2 feet above the burner, and before I could get it shut down, melted the upper portion of the metal flame guard and deformed the burner. Went back today (8 Jan) and explained to the manager what had transpired due to her employee's negligence, and requested that she exchange the over filled tank as it was unusable (only liquid coming out of the valve, and it's impossible to get vapor because it's full to the top with liquid). After explaining myself 3 or 4 times she kept saying that I hadn't told her what I wanted, lol. I explained no less than 6 times. Her reply was no, she wouldn't exchange it for a usable tank unless I pay for it. I explained again that I already paid for the tank that the employee over filled and rendered unusable, and that paying for her to exchange it would mean that I just paid them 36.50 for a 20lb propane tank refill. Her reply? "If I exchange that tank then either you pay for it or I have to, and I'm not doing that." Bottom line is that their incompetence cost me time and money, and damaged my heater. All I asked for was a replacement tank, but now they have a complaint with the BBB, a complaint with the fire marshal, and if they won't accept responsibility for their own employee's actions then they can explain why to a small claims court judge.
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Small store nice people. 4 star because car was bays were filled with mud from dump trucks washing out there so I would recommend not washing your personal vehicle there.
Cashier was unfriendly, and didn't even look at me, sat on phone
Clean ccx at
Came here on a Friday at 1:55 PM. They wouldn’t do the propane because they said it was almost 2 o’clock and they only do it till 2 o’clock. Came back the next day at 11 AM and they still wouldn’t do it I asked when they would be able to do it and the answer was, “I don’t know. “
I use this place every week for my car wash. It is so fast, efficient and cheap. I usually spend about 2.50 and get an awesome car wash for the price.
Always come here to wash and vacuum, but the place definitely needs a makeover.
So I live in a trailer, and the basic necessity for a trailer is propane. Every weekend from Thursday to Saturday and sometimes Wednesday me and my wife come to buy propane at around 9:00pm - 9:45pm because neither of us get off work until around 9:00 pm. An employee by the name of Jamie, heavyset, wearing grey vans, cacky pants, bald headed and glasses refused me service saying "We shut down the propane at 9:00 pm every night." I got frustrated and walked out to tell my wife we can't get propane to heat our home. Came back in and talked to him about how I've been living in a trailer for the past 9 1/2 months and not once was I refused service at this time of night. All the kind ladies working there serviced me, all the other kind employees have helped me out. I apologise for any misconveniences but as a regular customer to the store it frustrates me that one employee bends the rules to his liking. Now if it is true, that you guys do shut down propane at 9 pm, I'd like to know. So I can plan more ahead. This is the only bad experience I've had .other then that I'd like to thank all the other kind and appreciating employees for helping me out.
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