Leesburg, United States
43017 Dearmont Terrace
N/A
+1 7033450601
It seems that some negative information was associated with me regarding Ashburn Pro Roofing. I want to say that I am VERY PLEASED with the work APR had done for me. I did have one issue which they promptly rectified and I am very happy with the quality of their work. And, during the recent snowfall I thought I found another issue. When the APR personnel came to my house, they showed me a problem I had with my gutters, which was not a problem with the roof installation they had done earlier. However, they performed a temporary fix free of charge to hold me over until I can get the permanent work done, which will be done by Ashburn Pro Roofing.
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I had my roof done by this company. Byron almost installed the new roof over rotten wood, due to miscommunication with the office and his inexperienced. Byron also voided my manufacture warranty with poor installation. Lots of miscommunication, lies, they left trash everywhere and NO quality control. About 3 months later I had 2 leaks. Byron shingled over shingles around my skylights on a small roof section off the back of my townhouse and didn't replace the flashing. I also found out Byron had cut into my neighbors roof with a saw. While replacing rotten wood on mine. Then all they did was caulk it. the shingles should have been replaced but the owner Mike didn't care. I dont want them back.
Called Ashburn Pro Roofing to inspect my roof due to possible damage done by another contractor. I was happy with the quick response from the office handling the call to Charlie showing up to inspect the roof. Charlie was very knowledgeable and helpful with explaining what my roof may need. Even though I do not need repair right now, I was happy with his honesty and plan on using them in the future when I need my roof fixed.
Kudos to Ashburn Pro Roofing's Charlie Hoffman. We discovered a roof leak over the weekend before last. Called that Monday, and Charlie came out that same day. He took a look and was very up front about the needed repairs...some of which should have been done years ago before we bought the house. He couldn't start that Tuesday due to rain, but came out on Wed. and completed the repairs, as well as replaced some fascia/siding that had been blown off during very windy times... in a very timely fashion. I appreciated his knowledge and candor...he made us feel very comfortable about what needed to be done, and what will probably need to be done as time goes on. The repair cost was surprisingly affordable. We will go back to Ashburn Pro Roofing as time goes on...especially if the job can be done by Charlie. Thanks again. Oops...I'm editing this...thanks go out to Courtney too. She was part of that very quick process of getting Charlie out there...apologies Courtney...thank you for your assistance also.
Thank you Charles Hoffman for the repairs last yr. But After learning Charles is no longer at this company And being lied to by the office staff. I called Charles and he explained everything to me. I now understand why he is no longer helping this company. I am so thankful for what Charles did for me last yr. Shame on you for doing what you did to him.
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