Lehigh Acres, United States
5613 6th St W
N/A
+1 2393693000
Been waiting for over a month to have a problem replacing a section of our pool cage because it is short. When it was installed the section that is attached to the gutter was bent and stretched. Wished I could post the pictures of the install showing how the fab shop doesn’t check their work before sending it out to the customers home for install. Liberty doesn’t send anyone out to check the job before billing the customer. I took photos of the problem and sent it to the billing department. I got a phone call saying they would send someone out to look at it. Bob show’s up and looks at it and states it looks fine to him. That push me in the wrong direction. I asked him if this was the type of product that all their customers were to accept from their company. He finally answered and said no. Well now I’m still waiting after two half hearted attempts to repair the problem. So here I’m 30 days later and empty promises of doing the repairs properly. I can only say this they cater to their commercial customers and we home get second best service. So beware of the promises that they give you. 4 months ago I should have checked reviews for I would have chosen a different company. Not sure when the job will get done right. So right now my acceptance of what I will be satisfied with has changed dramatically. Not a happy customer definitely will not recommend Liberty to anyone.
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Had a great experience with a tricky screen frame repair job. Installer was a real craftsman and sales people/scheduling were very professional
Great and easy to work with and Greg was very responsive. Would definitely recommend.
Alex from Liberty did the original install on my pool cage and balcony for the contractor. After the storm the contractor called him and Alex said original customers would be taken care of first and we were 6 weeks before he could get to us. Alex then said 1 week out. He NEVER came to look at repair. I have called 10 time nobody answers the phone. I have emailed numerous time to Alex and to the general email. NO response. I understand everyone is busy but this company is NOT professional at all and does not respond. I would strongly suggest fine anyone but them. They are horrible. It would be 0 stars if possible
Liberty has been in business for 24 years. I have been fortunate to work there for the last 5 years. Our team is dedicated and focused on customer satisfaction and providing our customers with an exceptional experience. Over the years we have completed countless successful projects in SW Florida that have added beauty and value to homes, buildings and communities. Our company continues to grow because of our commitment to our customers and our employees.
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