Leominster, United States
115 Erdman Way
$$
+1 9788400900
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
They don't treat customers like a paying customer but as if they are doing me a favor ( dear BJs I am a paying customer) online check out is absolutely terrible, if they forget something you have to go back to the store and grab the items they forgot and no apology either wow .online check out charge me 155tip to bring me a bag of lettuce I gone back to bjs and show them , customer service told me nothing we can do you have to call the online service ,what! nope not my mistake , dude this is frustrating really. I need to find another place to shop
like
No frills warehouse. Not very clean inside or out. Clean your cart yourself, don't see any disinfecting or sanitizing being done. Big box quantities with some good prices. It's BJs, what you expect?
Friendly, helpful staff. clean, well organized store easy access from various directions.
This is the most poorly managed BJ's I have ever shopped. Customer service is just awful. A year ago I had a problem with coupons and was told to buy the products anyway because they didn't want to correct the problem. Took a break, went back today and was told that I had to use a cashier instead of the self service aisles because they had to \move the line along\. There was one other person behind me. So I went behind him. These little power trips reflect on the culture of the store. I haven't experienced anything like this from any other BJ's.
The remerchandising of the store, for social distancing, has made the shopping here a more pleasant experience. Even the workers seem more pleasant.
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