Lexington, United States
3380 Paris Pike
N/A
+1 8592998225
Awesome experience. Ordered a belt, got it quickly, looks amazing and exceeded expectations in terms of customer service and quality. This is an excellent company and I highly recommend them!
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Very knowledgeable staff and friendly . You can find just about anything you need
This is my one stop shop for all my leather needs. I am a craftsman and order my brass name plates here. They are very friendly and helpful. A
Loved it!
Really negative experience. I dropped my saddle off on Monday for some leather work done. I was told the guy that does leather repair is off Mondays and I would receive a call Tuesday or Wednesday for a quote and to let me know if he could do what I needed done on it. I didn’t receive a call so I called Thursday. I was told they hadn’t had a chance to get a quote, etc. but I’d get a call by the end of the day or the next day, Friday. Still didn’t get a call back by Saturday. I attempted to call but they closed at 12 so I sent a Facebook message seeing if I would be able to get some info on the status of my saddle. I received a message back today, the following Monday, that he’s able to do it, but unable to give me a quote and he’s off today. So I ended up just going and picking up my saddle without having them alter it. I do realize I’m not the only customer but a phone call with updates would have probably kept my business. I was without my main riding saddle for a week with no progress to it. In addition, when I went to pick up my saddle, the person working that I worked with when I dropped it off (unsure of her name, she was blonde probably in her 30s) didn’t even acknowledge me walking in the store and getting my saddle. She was on the phone but not even a wave or eye contact to acknowledge me, she literally walked right past me. So I just picked up my saddle and left, which reassured my decision of taking as my business elsewhere.
Deli
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