Lexington, United States
4838 Sunset Blvd
N/A
+18039572010
I purchased a 2018 Ram truck from JT's Bill Pruette was my salesperson, I traded a 2017 Jeep Patriot in on the Ram It was a great experience as far as buying a car goes. The problem happened about a month later when I was getting notifications That the Jeep payment wasn't made. I told them I traded but they said it was never paid off. I called the dealership and was told They were getting ready to call me but they took the wrong car on trade. The finance company thought I was trading my 2017 Jeep Renegade. So they told me I either had to give the truck back and get my Patriot or bring my Renegade in and they would give me back my patriot. of Course they told me the finance manager was new and that's how this happened. I wasn't real happy but it was done. I have my truck and the patriot. This happened in May. I brought my patriot in for an oil change that were suppose to be free but they charged me. After looking into it I find out When they had me swap the jeeps out They cancelled my extended warranty put my payments never changed. Not sure who to talk to about this I asked Bill if he would look into it and let me know what I needed to do to get my warranty back. He said he would be glad to do it. He told me the best way to Take care of it is to trade the patriot in. when I could not afford to do that I have not heard back from them. I have left messages and texts. No One will call me back. I have an appointment with a lawyer next week to see what can be done. I hate it had to come to that. As far as the Ram and Jeep buy one they are great but save yourself some grief and find another dealership.
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My husband and I steeped in at JTs in hopes of finding something that would meet our needs and budget. We sat with Ken, who was the first salesperson to take our needs and concerns seriously. He searched and attempted many vehicles, but we came up short (hence only 4 stars). Our needs are extensive, family of 6, 2 in carseats, and our recently adopted son is in a wheelchair. This limited our search for sizing capacity and a vehicle that can be modified. Even though we left without a vehicle, Ken remained helpful.
I had a very good experience! The guy that helped me let me sit while he took care of every thing! Even drove my car closer so I didn't have so far to walk because I explained to him I have arthritis in my legs and it's hard to stand and walk . I really appreciated the extra kindness ! My car was ready super fast! Thank you so much !
Service needs a little work- they could be more prompt about greeting you when you drive in. Their waiting area is nice and clean and so is the restroom!
JT Dodge has a nice building to take care of you & your business. Sometimes you can wait over 2 hrs, depending on what you are having done. Also they are always real busy. The people are nice and friendly. Very helpful.
Firstly , very unprofessional when speaking with customers and around customers. My car was not broken when I brought to be serviced ... it’s broken now . Still problems. I have no faith they can fix their cars. I’m stuck bought a warranty . This isn’t even 2yrs old , paying over 33,000. :(
Great staff at JT's, they treat you like family. I met a sales consultant, named Scott Grantham. If you want a honest and a non pressure (pushy) sales person, let him help you. Ask for him by name.
We just stopped by to check out some cars and see what my girlfriend liked. They took us around and showed us everything we wanted to see. They wound up getting us a good deal and treated us as if we were the only people in the building and they were swamped. I have to admit I hate car salesman but these guys did not fall into the standard.
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