Libertyville, United States
429 E Park Ave #1
N/A
+1 8473674398
In-store shopping
Exceptional quality and service. I needed a glass shower enclosure and door. Called on a Friday afternoon. Denise, who answered was super professional and friendly. She had someone come out to measure the following Monday morning. She called on Tuesday with options and prices. Total price came in about 200 below what my contractor told me to expect. The glass came in and was installed The following Wednesday. The installer, Francisco, pointed out a tiny bubble in the glass that I hadn’t noticed. He apologized and said he’d notify the office manager. Two hours later Bill (the guy who had measured) was back and checked it out, and apologized, saying he’d reach out the manufacturer. Replacement glass was ordered and they installed it on Friday. That all happened within 2 weeks. So impressed with the attention to detail, customer orientation and professionalism. I’ll use them every time. I saw a couple of negative reviews...I have to wonder if those were legitimate. Can’t imagine they were.
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Best glass company around. Service immediately upon walking in the door while I waited.
This review is long overdue, but my fiancé went here to get a replacement piece of beveled glass for a coffee table. We brought them a sample, and they wanted over 100 to replicate a tiny piece of glass. We requested just a plain cut piece, and left them our original piece as a sample for sizing. We were out of town when the piece was ready, so we had a friend pick it up for us. When we got it, we realized that they had not returned the nice, beveled piece we left them, they only gave us the simple cut piece. When we called to see when we could pick up the piece we left them, an employee said they probably threw it away! After speaking to the manager, she said there is no way that happened, and essentially called us liars. Well something happened because they ended up keeping our nice piece and leaving us with the cheap piece they cut. The manager was rude and unprofessional. We did not waste our time pursuing the issue any further because the owner was so unpleasant. I would avoid this place at all costs.
I wanted to pass along a quick email to say thank you for Gordon's time yesterday. I called him yesterday and explained to him exactly what I was looking for in regards to my glass shower doors for bottom sweeps and a door strike. Gordon explained to me what I needed and he also said to come into the shop and he would go over with me exactly what I needed to do. Gordon is a man of his word, I did go to the shop yesterday and told Gordon about our conversation earlier and he educated me on the parts I needed and then we spoke about the people we know in common in Libertyville and it was a great experience. I also wanted to let Gordon know that the parts he recommend work perfectly, I could not be more happy and the most important part my wife is extremely happy! When we remodel my daughter's bathroom very soon Lake County Glass will be installing our glass shower doors. I just wish that more companies out there had the same level of customer service that I experienced yesterday with Gordon and Lake County Glass. You guys are Top Notch, keep up the great work!! Thanks again for your assistance, Kevin Fitzgerald
Deli
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