Albuquerque, United States
6811 Academy Pkwy E NE # A
N/A
+1 5053446760
This place is horrible. They are not providing the right amount of oxygen. They are NOT filling the tanks! Check your tanks. They also keep giving smaller tanks that are way under the prescribed amount. Horrible.
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A Lincare driver was speeding west on Academy from Eubank on 11/17/2020 at 1:15 pm and was apparently unconcerned about any company policy which requires their drivers to obey traffic laws. He was making a delivery somewhere around the Walmart shopping area at Academy and Wyoming. He turned south into the shopping area. I would like management to be aware that this driver was placing your company in financially liablility had he caused an accident. He just laughed when he saw me trying to tell him to slow down.
I am terribly disappointed with them. After insuring they were on the approved list if providers and checking with my Pulmonologist who thought they were ok, I switched to them following my prior bpap providers' messing up my billing by not checking the billing medicare blue cross plus #. The kind lady at the Albuquerque office very carefully took my correct # for Medicare. Then the billing office sent me a bill for the full cost of my supplies? I have never had to pay for these supplies If you check on Medicare's site you can quickly see they are 100% covered. No deductible. Well bill 1. We called medice blue cross. They found Lincare tried using the wrong medicare #. Blue called and spoke directly to Lincare and was assured they had the correct info. Bill 2 absolutely same issue. Promised by Lincare they got it. Bill 3 Lincare had the wrong # again. Again promised. Now told again, after threatening letter to pay within 10 days, that we haven't met our deductible. PS I said there is no deductible. Oh yes there is say Lincare. Called Blue/medicare again and again they had erroneous # (really?). Again new promise from Lincare billing will take care of it. Jan from billing this time. Thanks Jan if works. Still sad. This is perhaps the third badly run supply Co I've encountered here. If you need O2 or related supplies...caution. Others are double billing.
My Mom and Dad had a very nice home visit with Eric yesterday. He was able to fit my Dad with a new, more comfortable face mask for his night breathing machine. Eric was very kind and professional. Eric thanks for helping my Dad. He means so much to us!
Cannot get oxygen delivered at a time that they previously scheduled. They have not provided oxygen equipment requested, I miss my previous. DME equipment supplier so much! And never ask to speak to the manager, have attemptes 4 times now and an excuse why she wasn't available all 4 times. This place sucks!
These people are the worst. They’re really rude on the phone. They never call before attempting to deliver then they’re never able to deliver when you’re home. They lie about when they’ve attempted to deliver. We’ve had to go to the office to pick up equipment. Unfortunately, they’re the only company that insurance covers in Albuquerque.
Don't have a problem on weekends... they don't come.
Nice to talk to a live person with little wait time. Kim was trying to help but I could tell she was definitely multi-tasking which is what is required in the this crazy world. Kim did not have all the answers needed but promised follow-up. That is all I can ask. Sounds like they are turning this company around in a good way.
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